• Patient care help

    Patient care

    Allina Health expects all staff members to follow the Allina Health Code of Conduct part of which states:

    • Patients are at the center of everything I do.
    • I treat everyone who entrusts us with his or her care with dignity and respect.
    • I respect the privacy of patients and families.
    • I keep the patient care environment safe.
    • I manage resources wisely for the benefit of our patients.

    If you feel we have not lived up to these commitments, we encourage you to contact us.

    If you're a clinic patient, please speak with the clinic manager. Look up your clinic phone number and when you call, ask to speak to the clinic manager.

    Hospital contacts

    If you're a hospital patient and have a concern or comment, please speak with the patient representative at your hospital.

    Abbott Northwestern Hospital
    Buffalo Hospital
    Cambridge Medical Center
    District One Hospital
    Mercy Hospital
    New Ulm Medical Center
    Owatonna Hospital
    Phillips Eye Institute
    Regina Hospital
    River Falls Area Hospital
    St. Francis Regional Medical Center
    United Hospital
    Unity Hospital

    Integrity Line

    If you are uncomfortable calling your clinic or hospital, contact the integrity line.

    Callers and web reports can remain anonymous. Calls and web reports are not traced or recorded.

    To follow up on a web report, you must have your assigned report number.

    What is the integrity line and what does it do?

    The integrity line is a confidential, 24-hour service that can help address concerns about ethical conduct. A neutral third party operates the service on behalf of Allina Health.

    After receiving a call or web report, the integrity line reports the concern to the Allina Health Corporate Compliance Department for appropriate follow-up and resolution.

    Fraud Prevention

    How do you prevent fraud among your employees and contractors?

    We provide detailed information to our employees, contractors and agents regarding federal and state false claims laws, penalties, and non-retaliation protections. We also make sure they know about the Allina Health Compliance Program and its policies for detecting and preventing fraud, waste and abuse.

    All Allina Health employees must take annual compliance education. Compliance education is also required for our credentialed providers, vendors, and other workforce members. Requirements include the need to satisfy all federal and state mandated compliance education requirements.

    To learn more, access the Centers for Medicare and Medicaid Services' education about fraud, waste and abuse detection and prevention at learner.mlnlms.com.

    Policy: Anti-Fraud Laws and Compliance Program Information (DRA 2005)