Benefits of having an Allina Health account

Allina Health offers you a free online account that makes it easier than ever to communicate with your clinic, hospital and provider. Whether it’s a question that pops into you head about a recent visit or finding the date of your last tetanus shot, turn to your account. Sign up for an account to get instant access to information in your health record (MyChart) and wellness tools to help you take control of your health. Your account offers:

• Fewer steps and greater access to your health information.
• Less waiting and more knowing answers to your questions. 
• Peace of mind with easy access to appointment management.
• Access online, anytime to refill medications.
• Ways to track small health efforts that add up to big rewards.
• Proxy access to help you manage another adult’s or child's care. 
• Mobile app for Apple and Android.
• Technical support.

If you already have an Allina Health account, sign in under My Account.

NEW! Use PatientWisdom to improve communication with your care team. Your clinic care team is using this secure online platform to improve communication and your health care. PatientWisdom offers a guided way to share stories about yourself, your health and your care. It's a powerful way to make yourself heard and give your care team the information they need to deliver personalized, exceptional care. Plus, it's already built into your account. Learn more about PatientWisdom.

NEW! Teens can sign up for an account. We encourage teens to become more involved in their health and well-being. Now, teenagers 13 to 17 years old, can sign up for an account and get access to their health record and use all the same account features as adults. Learn more about how teens can access their health record.

Fewer steps. Greater access.

Email with your care team

Quickly communicate with your care team by sending a secure medical message, instead of a phone call, when you have:

• a follow-up question from an office visit or eVisit within seven days
• a request for a referral or a form that needs to be completed
• results from home monitoring 
• questions about medicines or a test result
• other non-urgent questions

Medical messaging is free. You can send a message 24/7 and expect a response to your message within four business hours Monday – Friday, 8 a.m. to 4:30 p.m., except when your clinic is closed. Many messages are answered by the clinic staff, and your provider will be consulted if necessary. Your message and the response will become part of your health record.

Health information at your fingertips

It's hard to rely on your memory for every last detail. Use your account to recall important health information, including:

• immunization history
• detailed provider notes from clinic visits
• follow-up instructions discussed during a clinic, hospital, urgent care or emergency department visit
• medications
• allergies

You can even use your account to request and download your full health record.

Less waiting. More knowing.

You no longer have to wait days for test results to arrive by mail. With your account you can receive results for most test within hours, most are released same day.

On the calendar. Off your mind.

Schedule and manage appointments

Avoid being put on hold or overheard discussing sensitive health issues when you manage appointments online:

• Schedule virtual visit appointments with your provider or the provider of you choice                
• cancel appointments
• view upcoming appointments 

See your provider face-to-face with a virtual visit

Virtual visits are a convenient care option offering you the flexibility to see your provider face-to-face, like a secure video conference. There’s no need to drive to the clinic and you avoid crowded waiting rooms. Virtual visit appointments are scheduled during regular clinic hours. Virtual visits are best experienced using the Allina Health account app on your mobile device.

Note that Allina Health Everyday Online is available 24/7 for online visits -- no appointments needed. To do an online visit you will need to create an account, separate from your Allina Health account.

Never run out. We're always open online.

Request a prescription refill for medications in your health record at any Allina Health Pharmacy. Refill requests can be:

• for yourself, or a child or another adult to whom you have proxy access
• be mailed directly to your home at no additional charge
• delivered using concierge service to The Commons, for Allina Health employees

To request a refill the medication needs to be listed in the health record and have refills left. Refills are generally available within two business days. If no refills remain, your clinic must approve a renewal before for the pharmacy can refill the medicine, which may take up to three business days.

Sign in to your account to request a prescription refill.

Small effort. Big reward.

Take a wellness assessment

This quick quiz determines your health score and uses your answers to personalize resources, tips and advice to help you take charge of your health.

Create a health care directive

Create a secure health care directive online that you can share with your care circle to help make your health care and medical treatment wishes known if you’re ever unable to communicate them.

Proxy Access

Proxy access to another's health record can help make managing the care of a child or another adult easier. With proxy access you have the ability to access many of the same online features you do with your own account, including:

• detailed visit notes and follow-up instructions*
• lab results*
• email with the care team
• schedule and manage appointments*
• view and pay bills
• prescription refills*

Download the child proxy or adult proxy form to request access.

*Limitations apply to features for children age 13-17.

Allina Health mobile app

Download the Allina Health app on your Apple or Android device to easily manage your health information and get directions to your destination on the Abbott Northwestern Hospital campus. Use the app to:

• receive turn-by-turn directions at Abbott Northwestern Hospital
• receive test results within hours
• message securely with your care team
• schedule many clinic appointments online
• manage appointment details and itinerary
• request prescription refills at an Allina Health Pharmacy
• view immunizations, allergies and health summary
• quickly access your account using your finger print

The Allina Health account app is available on Apple and Android for phones, tablets and watches.

Account support

View answers to frequently asked questions about the Allina Health account and your interactive health record (MyChart).

Technical assistance is also available for your Allina Health account by phone at 1-866-301-6698 seven days a week from 6:30 a.m. to 9 p.m.