Allina Health account frequently asked questions

Anyone who is at least 13 years old can sign up for an Allina Health account.

Yes, anyone who is at least 13 years old can sign up for an Allina Health account and gain electronic access to portions of their health record. Learn more about teen access to their electronic health record.

• Online: Activate your account online by going create an account.
• In person: Ask a representative to sign you up at your next clinic or hospital visit.
• Fax or mail (for proxy access only): Complete the child proxy or adult proxy form to request access to a child's or another adult's health record.

You can update your contact information under the account settings.

1. Sign into your account.
2. In the MyChart menu, go to the Account settings section and select Personal information.
3. Select Edit on the various sections within the page to update:
   • your contact information
   • your race, ethnicity and preferred language
   • your emergency contact(s)

If you’re at an Allina Health facility, you also have the option to ask the scheduling or registration staff to change your communication preferences.

Still having difficulties? Call 1-866-301-6698.

We’ll send an email when there is new information about your health in your account. If you are not receiving emails, there are a few likely reasons: we do not have your current email address, your communication preferences within your account are not updated, or your email account is placing our emails into your spam or junk folder.

To confirm that we have your current email address:

1. Sign into your account.
2. In the MyChart menu, go to the Account settings section and select Personal information.
3. On the Personal Information page, verify the email address on file.

To make sure emails from health.account@allina.com and account.support@allina.com are not being sent to junk mail, check the settings in your email account.

To check your communication preferences:

1. Sign into your account.
2. In the MyChart menu, go to the Account settings section and select Communication preferences.
3. Update as you desire.

Text notifications are available for some communications about your health. You must sign up for text notifications.

To verify you have signed up for text notifications:

1. Sign into your account.
2. In the MyChart menu, go to the Account settings section and select Communication preferences.
3. On the Communications Preferences page, expand the Details section for each option and select Text message to add or remove text alerts.

Call 1-866-301-66981-866-301-6698, seven days a week, 7 a.m. to 9 p.m.

• In addition to your password, you’ll be asked to enter a one‑time code sent to you by text message or email.
• Use Forgot login information to recover your username or password.
• If you would like to speak with someone for help, please call 1-866-301-66981-866-301-6698, 7 days a week, 7 a.m. to 9 p.m.
• If an incorrect username or password is entered 5 times, you will be automatically brought to the Recover your account page. 
• If you incorrectly enter a security code 5 times, you will need to speak to someone to restore your access. Please call customer service at 1-866-301-6698, 7 days a week, 7 a.m. to 9 p.m.

Your user name must:

• be between 5 and 24 characters in length
• not contain a space
• contain letters, numbers and only certain special characters (period, hyphen, underscore and @)
• not start with a special character

Your password must:

• be at least 10 characters
• contain at least one uppercase letter
• contain one lowercase letter
• contain one number or symbol
• not start with a special character
• be different than your username

Yes. There are two ways you can access the health record information in your account.

• Use the web browser on your mobile device to go to allinahealth.org and sign in.
• Download the Allina Health account mobile app for phones, tablets and watches, to view information found in your interactive health record. Get the app on Apple or Android

The mobile app offers most of the information and features from the Allina Health account, including:

• test results
• message your care team
• online appointment scheduling
• appointment details and itinerary
• medications
• prescription refill requests
• health reminders
• health summary, including immunizations and allergies
• billing summary

You will need to use the browser version of the account to use all features, including requesting health records.

Yes. Your account is protected by 32 bit encryption, which means your health information is safe and protected. Access is permitted only to authorized users who have been verified through the activation process.

If the message is from Allina Health with one of these addresses, it is a legitimate communication about your Allina Health account or your health:

• account.support@allina.com
• health.account@allina.com
• connect@surveynrc.com
• donotreply@mychartweb.com

To ensure you receive Allina Health emails, please add these addresses to your address book, contact list or safe senders list.

Proxy access allows you to share your health record or gain access to another person's health record through your Allina Health account. Proxy access is helpful if you manage the care of a child or another adult. When you request proxy access to a child's or adult's interactive health record, you'll be able to access many of the same online features you do with your own account.

There are different types of proxy access available:

• Proxy access for children (0 – 12 years old) is designed to help you manage your child’s health care needs. As proxy, you will have full access to the information in the child’s health record.
• Proxy access for teens (13 – 17 years old) provides limited access to the teen’s health record. As proxy, you will not have access to information about confidential medical services, including pregnancy or reproductive counseling, drug and alcohol treatment, sexually transmitted disease and hepatitis B.
• Proxy access for adults (18 years and older) enables you to access an adult’s health record, such as a spouse or parent. As proxy, you will have full access to the information in the adult’s record.

To request access to another adult's health record, complete the adult proxy form and submit using the address or fax number shown on the form.

Proxy access for an adult's interactive health record must be renewed every five years, as required by Minnesota state law.

To view your adult proxy health record on the website, sign in to your Allina Health account and go to the dropdown menu in the top-right. Open it and click on the individual’s name to proceed.

If you are using the mobile app, sign in and click on the individual’s name to proceed.

Yes. To revoke access, take these steps:

1. Sign in to your account.
2. In the MyChart menu, go to Account settings.
3. Click on Personalize.
4. Under Who can view my record, select the person.
5. Click Revoke access.

There are two ways to request access to a child's interactive health record:

1. Complete the child proxy form and submit using the address or fax number shown on the form. A form needs to be completed for each person requesting access. For example, if both parents want access to their child's or children's health record, each parent must complete the child proxy form.
2. If you already have an Allina Health account with access to your interactive health record, you can submit the request online:
   • Sign in to your account.
   • In the MyChart menu, go to My record.
   • Click on Request proxy access.
   • Complete the form and submit.

If you are a court appointed legal guardian, you will also need to send a copy of the court order that grants you legal guardian access to the patient's health record.

To view your child proxy health record on the website, sign in to your Allina Health account and go to the dropdown menu in the top-right. Open it and click on the individual’s name to proceed.

If you are using the mobile app, sign in and click on the individual’s name to proceed.

Parents and guardians have full access to a child's interactive health record through age 12.

On the child's 13th birthday, health record access will automatically be limited to:

• scheduling appointments on the teen's behalf
• viewing and printing immunization records, allergies and growth charts
• messaging the teen's care team
• receiving health topic alerts

On the child's 18th birthday, you will no longer be able to access the child's health record.

In Minnesota, state statutes permit minors to consent to health care services in certain circumstances and authorize minors to consent to specific services. (More information is available here.)

As explained, minors can consent to care without parental permission for the following services: abortion, admission to treatment facility or state-operated treatment program, anatomical gifts, blood donation, Hepatitis B vaccinations, medical, mental and other health services for certain conditions (presence or treatment of a pregnancy and associated conditions, venereal disease, and alcohol or other drug abuse), and nonresidential mental health services.

Given these legal requirements, access to information within MyChart for the parent or guardian of a child (the “proxy”) changes at age 13. The new “Teen Proxy MyChart” security settings modifies the information and services that the proxy has access to in their teen’s Allina Health Account.

When used together, we have ensured a comprehensive experience between a teen’s account and their proxy’s account. Also, teens can request their own Teen MyChart access:

• in person at your next clinic or hospital visit, by asking a representative to sign you up
• online at allinahealth.org and choosing to create an account and following the prompts.

A proxy can request access to a teen's account here: adult proxy form

• complete the proxy for and submit using the address or fax number shown on the form
• sign in to your Allina Health account. In the MyChart menu, go to My record, then click on Request proxy access.

Your free online account makes it easier than ever to communicate with and gather information from your clinic, hospital, and health care provider. Whether you have a question about a recent visit or need the date of your last tetanus shot, you can turn to your online account for the answer.

You will need a valid email address to sign up for an Allina Health account, which will be used to notify you when there is new information in your account, like test results and appointment details. Once your account is set up, you can change notifications to include text messages.

Sign up for your account:

• in person at your next clinic or hospital visit by asking a representative to sign you up.
• online at allinahealth.org and choosing to create an account and following the prompts

To learn more, view the benefits of having an Allina Health account.

We encourage you to discuss all health care conditions and questions with your parent or guardian, but we also respect your privacy and rights. In fact, Minnesota state law allows you to obtain some health services without parental or guardian permission.

At your request, health care providers may keep certain services confidential, including:

• prevention and treatment of pregnancy or sexually transmitted infection
• diagnosis and treatment of sexual and physical abuse
• care and counseling for drug and alcohol problems

A parent or guardian, with proxy access to your health record, will not be able to see information related to these services.

Your account is set up so that your parent or guardian with proxy access will be able to see medical messages between you and your care team. It is up to you to remove the proxy's ability to see a message and replies, and you must do so every time that you send a message.

As a parent or guardian with proxy access, you will be able to see medical messages sent to the teen's care team and the replies.

Teens will be able to see their entire health record, including potentially sensitive information such as birth records, adoption history or diagnoses. You may wish to discuss these topics with your teen before they sign up for an account.

When a teen signs up for an Allina Health account, notifications about new information, such as test results, will be sent to the email address or phone number associated with the account.

You've likely been responsible for most, if not all, the health care decisions for your child. But as they grow into teens and young adults, now is the time to help them take more responsibility for managing their health. We encourage you to stay close to your teen during this time of transition to young adulthood and provide guidance about their health, changing bodies and lives. Minnesota state law allows teens to receive some health services without a parent or guardian present. health care providers must keep those services confidential, including:

• prevention and treatment of pregnancy or sexually transmitted infection
• diagnosis and treatment of sexual and physical abuse
• care and counseling for drug and alcohol problems

While access to your teen's health information may be limited online, you can still request a copy of their full health record.

Proxy access allows a parent or guardian to gain access to a child’s health record through your Allina Health account. There are two ways to request access to a child’s health record:

• Complete the child proxy form and submit it using the address or fax number shown on the form
• Sign in to your Allina Health account. In the MyChart menu, go to My record, then click on Request proxy access.

Learn more about how to request proxy access and view the answers to frequently asked questions about the Allina Health account and your Allina Health Account record (MyChart).

• Test results: Given that some results may be related to protected health care services, proxies are not able to see a teen's test results once they turn 13. A teen can view results through their Allina Health account access.
• Appointments: Proxies can schedule a visit for a teen. However, given that some visits may be related to protected health care services, once scheduled, the proxy is not able to view the scheduled appointment. Proxies are not able to view past or future appointments once scheduled.
• Medical messaging: Medical messaging is not an acceptable way for teens to obtain confidential service. As such, parent/guardian consent is needed for care which may be provided via medical messaging. To obtain parental consent, teens with messages seeking medical advice must be submitted through the proxy account. The care team's response will be returned through the proxy's account.
• Virtual care: Questionnaire-based medical services (not real-time) for a teen can be obtained through the teen proxy account – this applies to Allina Health Virtual Care, eVisits and medical messaging. Video- and phone-based medical services (real-time interactions) for a teen can be obtained through the teen's account. The parent/guardian must be present at the initiation of the visit to provide the health care professional with consent to provide care to the teen. The parent/guardian is not required to remain present for the entire virtual visit.

You can submit a "Release of Information" request to obtain your child's medical records. Those requests are reviewed by Health Information Management to ensure that you get the appropriate information.

On the patient's eighteenth birthday, a proxy will no longer be able to access the information. The adult dependent, if they wish, may grant "proxy for adult" status to parents or guardians, which allows the proxy full access to the information in the patient's record.

You can schedule most primary care clinic appointments online with your Allina Health account, whether or not you have seen the provider before (you will be asked this when scheduling). 

If you are having difficulty scheduling appointments with multiple providers or for multiple people (such as two or more children), please call your clinic directly.

Yes, you can schedule an appointment for someone if you have received proxy access to that person's health record.

You can cancel most appointments online. To cancel an appointment, sign into your account, find the upcoming appointment on the homepage or under Appointments and Visits, and click cancel appointment on the appropriate appointment.

• Call: To get the phone number use the Find a clinic or Find a provider search tool.
• Email: Send a secure, non-urgent email to a care team member you’ve seen previously or the clinic where you get your primary care using medical messaging in your health record. Learn more about medical messaging.

When you come to Allina Health for a clinic appointment, your provider makes a record of the visit in your health record. This is viewable in your Allina Health account as a visit summary and note:

• Visit summary includes your care plan, medication changes and any follow-up instructions.
• Notes include information that you share during the visit as well as your provider's thoughts about your diagnosis and treatment.

Sharing this information helps you make sure that you and your health care team are always on the same page. It also allows you to review what was discussed and your treatment plan, including changes in your medication, testing, appointments or any referrals needed.

Allina Health patients can see visit summaries and notes from their clinic visits with primary care, specialty care and mental health providers.

Notes from visits more than three years in the past will not be available in your account.

To read detailed visit notes and follow-up instructions:

1. Sign into your account.
2. In the MyChart menu, click on Appointments and visits.
3. Scroll to view past visits and click Visit summaries and notes on the visit date you’d like to view or choose view all to see more visit dates.

All patients have the right to request their full medical record. See Health records to learn how.

If you do not understand the health information in your account, you can:

• call your clinic for clarification
• send a secure medical message to your provider
• discuss your questions with your provider during your next clinic visit

Contact your provider to discuss your concern or ask your provider to update the information during your next visit.

Lab results for most tests are released immediately upon availability within your account. There is potential that you will review your results before your provider has had a chance to review. Your provider will connect with you once they’ve had the opportunity to review results. No additional communication is needed to notify your provider and you will be notified when your provider adds comments that will help you better understand the results.

The test results page typically shows only test results done at clinic locations. You may need to click the button Show Hospital Results to see all test results

You can request prescription refills for medications listed in your health record at any Allina Health Pharmacy.

1. Sign in to your account.
2. In the MyChart menu, go to My record and click on Medications.
3. Click the Request refills button.
4. Select the medication(s) you'd like to refill and click next.
5. Complete the requested information about delivery and pharmacy.

Refills are generally available within 24 hours. If you need it sooner, please call the pharmacy.

If the prescription does not have a Request refill option, you are not able to refill this prescription online. If you have no refills remaining, the Request refill option will not appear, and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.

You can request prescription refills for medications listed in your interactive health record at any Allina Health Pharmacy.

1. Sign in to your account.
2. In the MyChart menu, go to the My record and click on Medications.
3. Click the Request refills button.
4. Select the medication(s) you'd like to refill and click next.
5. Choose the Delivery method and confirm the shipping information.

If the prescription does not have a Request refill option, you are not able to refill this prescription online. If you have no refills remaining, the Request refill option will not appear, and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.

With your permission, the Allina Health account can connect to your Apple Health or Google Fit account to receive health information and share it with your health care providers. The first step, if you want to share your app’s data, is for a provider to send you a message in your Allina Health account, inviting you to sign-up. If you accept this invitation, your Allina Health account will link to your personal smart devices through Google Fit or Apple Health and then automatically connect your personal health information with your medical record. If you don't have a smart device, you also have the option to manually enter your personal health information and connect it with your medical record.

Some of the items apps track over time that could be helpful for your provider to review include weight, blood pressure, blood glucose levels and steps walked. Your provider won’t monitor or review this data in real time, but they will be able to review it during your visits and use it to help guide decisions about your health.

Many health apps can access health record data at certain health systems, such as Allina Health, that use Epic as their electronic health record system.

After downloading a third-party app, complete enrollment in that app, then follow the steps in the app to add a health care provider data source and select Allina Health. View the detailed instructions for more information.

By connecting the app, you will be granting access to your private health data. We encourage you to carefully evaluate which apps you use.

If you have questions about an app that uses your health record data, please contact the developer of the app. You can find the developer's support information on their listing in the Apple AppStore or on Google Play.

You can review and revoke existing authorizations:

• Sign in to your account.
• In the MyChart menu, go to  Account settings.
• Click on Linked Apps and Devices.