Patient care concerns

If you feel the services provided have in any way compromised patient safety or not met accepted quality of care standards, please call the patient representative at 507-217-5143, so your concerns can be addressed.

New Ulm Medical Center’s Joint Commission accreditation

New Ulm Medical Center is accredited through the Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care.

We are committed to providing safe and quality care to all patients served.

If you do not feel these concerns have been adequately addressed after contacting our patient representative's office, please feel free to contact the Joint Commission by phone at 1-800-994-6610.

You can also write to the Joint Commission at:
Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL  60181

Patient care, safety and satisfaction

Patients and families have a right to know about the quality of care they receive at New Ulm Medical Center. That’s why we monitor the quality of our care constantly and use it to guide our quality improvement initiatives. Our standards of care are based on suggestions by non-profit and governmental institutions that base their recommendations on scientific knowledge and research.

We voluntarily participate in several state and national initiatives that allow us to show our performance using information technology for real time viewing and comparisons.

As part of our commitment to provide exceptional care, we regularly report on care improvement and safety efforts, and survey our patients about the care they received. See how New Ulm Medical Center and other Allina Health facilities rate.

Hospital Compare

Hospital Compare was created through the efforts of the Centers for Medicare and Medicaid Services (CMS) and organizations that represent hospitals, doctors, employers, accrediting organizations, other federal agencies and the public. The website allows patients and families to compare the performance of virtually all the nation’s acute care hospitals on 18 common quality measures for heart attack, heart failure and pneumonia care.

To see how well New Ulm Medical Center and other hospitals in your area care for all their adult patients with certain medical conditions, take these steps:

  1. Visit Hospital Compare at
  2. Select ‘Find and Compare Hospitals,’ then enter your search criteria.