In-person care

Offering care with your safety in mind

All open Allina Health clinics are now caring for all patients. With our enhanced precautions and virtual care options, take comfort in knowing that we're ready to safely care for you whenever you need us. Learn more about what we're doing to keep you safe. 

[SOFT MUSIC PLAYING] Hello. I'm Melissa Showers, clinic manager with Allina Health. We've been receiving a lot of questions about our facilities. To help folks feel more comfortable, I'm excited to share some details about our safe care commitment and the changes we've made to increase your safety and reduce the spread of COVID-19. Before we go inside, let's put on our masks.

Upon arrival, you'll be greeted by a safe care greeter. They'll ask you some questions and be sure you don't have any COVID-19 symptoms. Any patient with COVID-19 symptoms will be isolated immediately and cared for in a separate area.

Because patient safety and well-being are Allina Health's top priorities, all employees will be wearing masks. For your safety and the safety of our staff and other patients, we ask that you wear a mask for your entire visit. We will provide you with a mask if you do not have one.

We have hand sanitizer at all of our entrances. And our staff are using the proper PPE. Clinic staff will be wearing masks or respirators, eye protection, such as face shields or glasses, and other personal protective equipment. The specific equipment they wear is dependent on the role and the location.

Allina's already high standards of cleanliness have been enhanced for your safety. High-touch surfaces in public areas are deep cleaned and disinfected regularly.

You can see that many changes have been made to our welcome area to practice physical distancing. Floor markers will remind you to stay at least six feet apart while waiting for check-in. Plexiglas shields or extended spacing have been added between you and the check-in staff. Seating has been rearranged so you will not be in close contact with other patients. You may also have the option to wait in your car.

We have removed magazines, books, and toys from our welcome area and exam rooms to keep you safe. We made changes to our scheduling to minimize patient wait time and decrease patient delays and overlap.

Let me take you back to our exam room area. Our already high standards of clean have been enhanced for your safety. Rooms and instruments are thoroughly cleaned between patients, following our cleaning procedures and protocols.

As usual, when we enter a room, everyone does proper hand hygiene. Your care team will be wearing masks and other protective equipment, such as face shields, gowns, and gloves. They may communicate with you using your personal electronic device before entering the room.

If you need an interpreter, this service will be offered electronically instead of in-person. Please talk with your nurse or doctor if you have questions or concerns.

Your health and safety are the top priorities of your health care team today and every day. Whether you choose to see us in person or virtually, we are here to care for you.

Call 911 or have someone take you to the nearest hospital Emergency Department if you have:

  • trouble breathing
  • severe shortness of breath
  • bluish color to your lips or face
  • pain or pressure in your chest
  • trouble waking up or feel confused

Making an appointment

For safety and physical distancing, there are fewer in-person appointments available. Your appointment may need to be scheduled further out than normal so we are able to provide you with the safest care possible.

To make an appointment, you can:

  • schedule online for most care options
  • call 1-888-4ALLINA (1-888-425-5462). Phones are answered 24 hours a day, 7 days a week for your scheduling needs.

Virtual care visits are still available and offer a safe and convenient way to get care, right from your home.

Important: If you have symptoms of COVID-19, please schedule a virtual care visit with your health care provider. If your care requires in-person care, your clinic will update your appointment.

Learn more about what to expect during your clinic or urgent care visit.

covid visitor check-in stationVisitor guidelines

Visitor guidelines have changed because of COVID-19. To protect the health and safety of you and your health care team, you may have only one visitor come with you to the clinic. There are limited exceptions to this guideline. Please review the visitor guidelines and talk with your health care team if you have any questions or concerns.

Previously scheduled care

If you have a clinic visit, surgery or procedure scheduled, you do not need to contact your clinic or hospital. Your clinic or hospital will contact you if it is necessary to cancel. To protect the health and safety of patients and staff, we have cancelled all in-person classes, support groups, tours and events until further notice.