Frequently asked questions

COVID-19 question?

Help us understand what COVID-19 questions you have so we can continue to provide the information that matters most to you.

Your safety

If you need in-person care, we have created separate clinics for respiratory and non-respiratory care. We also have separate areas within our emergency departments and urgent cares for patients with or without respiratory symptoms. You can call 1-888-4-ALLINA (1-888-425-5462) and we’ll guide you to the right location.

We have also expanded our options for virtual careWith everything from primary care to mental health visits, you can get much of the care you need from home.

At Allina Health, we have taken many steps to safeguard your health and help reduce the spread of COVID-19.

  • Patient and visitor screening: All patients and visitors are screened before entering our facilities. Anyone who may have symptoms of COVID-19 is taken to a separate area.
  • Everyone wears a mask: Patients and visitors are encouraged to bring a mask, or they receive cloth masks. Staff who have direct contact with patients wear a mask and a face shield.
  • Physical distancing: We practice physical distancing in all of our lobbies, and we have added Plexiglas shields between check in staff and patients.
  • Highest standards of clean: Our already high standards of clean have been enhanced throughout our facilities, with deep cleaning and disinfection of high-touch surfaces and public spaces.

Getting care at Allina Health

Right now, in-person care is limited to urgent or essential needs and some elective procedures. If you had a clinic visit, procedure, surgery or other appointment scheduled, your clinic or the hospital will call you if it needs to be cancelled, postponed or if it can be done virtually.

If you’re not sure, call your clinic or 1-888-4-ALLINA (1-888-425-5462). We will ask about your symptoms and guide you to the right care.

We have expanded our virtual care options. Virtual care offers a safe and convenient way to get care, right from your home. It can help you with common illnesses and injuries, preventive care, mental health conditions and a range of other medical needs. More often than not, there is a virtual care option for the care you need.

  • Virtual visits allow you to make an appointment to talk with your provider face-to-face using your mobile device and the Allina Health account app. These visits can also take place via telephone if you prefer. A virtual visit usually costs the same an office visit (depending on your insurance coverage), and if your provider decides you should be seen in person, you won’t be charged for the virtual visit. Schedule by signing in to your account or by calling your clinic.
  • Everyday Online uses a brief online questionnaire to gather information about your symptoms. A provider reviews your answers and responds with a care plan within an hour. Available 24/7, Everyday Online is an easy and inexpensive way to be treated for many common health conditions. Cost is $49 or less depending on your insurance. Start a visit.

If you have a medical emergency or life-threatening condition, call 911 or go to the nearest Emergency Department. Our Emergency Departments are open to all patients and are taking precautions to reduce the spread of coronavirus.

If you have an urgent medical need, you can visit an urgent care location. Our urgent care locations are now designated as respiratory care, non-respiratory care and split care sites. We recommend calling the urgent care location to make sure it is the best option for you. You can also call 1-888-4-ALLINA (1-888-425-5462) and we’ll guide you to the right location.

Allina Health Everyday Online is also available if you need care right away. Our team of board-certified providers treat a variety of common everyday conditions virtually - for children to adults. Just complete a short online health interview and a provider will send you a diagnosis and treatment plan within one hour.

In most cases, no. Patients under the age of 18 can be accompanied by one parent or legal guardian, and patients who require assistance during their appointment may be accompanied by one personal care attendant.

If you are having surgery, you may have one visitor come with you to the hospital. Your visitor must stay in the waiting room and cannot go into any patient care areas. Learn more about our visitor guidelines.

If you are pregnant, you will be allowed to have one healthy support person with you during your hospital stay. This support person can be your partner, a family member, a friend or a doula. Who you bring with to support you is entirely up to you. Learn more about guidelines for your labor and delivery support person.

Health, wellness and support

To help protect yourself from the coronavirus, you should:

  • Clean your hands often
  • Avoid close contact
  • Cover your mouth and nose with a cloth face cover when around others
  • Cover coughs and sneezes
  • Clean and disinfect

The coronavirus is causing stress and anxiety for many. To help care for yourself during this time, you should eat healthful foods, be physically active and get plenty of rest. Try to take a break from the news and try some relaxation exercises. Read more about how to manage your stress and anxiety.

Additional resources

Healthy lifestyle habits are the best way to support a healthy immune system. These include washing your hands, making sleep a priority, making time to relax, eating healthful foods, checking your mindset, and staying connected.

Read more about how to create healthy lifestyle habits.

It is important to disinfect the parts of your wheelchair that are touched most often.

Clean them after you come in contact with someone new or when you return home from being in public places.

How you can help

Thank you for your interest in supporting our COVID-19 response. You can donate masks, personal protective equipment (PPE), food and blood. Learn more about how you can make donations.

You can also support font line caregivers by donating to the Caring for Caregivers fund to provide immediate financial support for our employees who experience financial challenges during this crisis.

The American Red Cross and Memorial Blood Center offer locations where you can safely donate blood.

The American Red Cross has established a Rapid Pass to allow you to pre-register.

Visit the online store. By purchasing a window cling or yard sign, you can help us show how much we support and appreciate our caregivers. All net proceeds go to our Caring for Caregivers fund.

Billing

Allina Health is not collecting copays and deductibles for diagnostic COVID-19 tests. Many employers and health insurers are required to pay for diagnostic COVID-19 testing. You are encouraged to contact your insurance company for specific out-of-pocket cost questions and additional charges that could be incurred at the time of service. You will not be charged a fee for a COVID-19 test if you are uninsured and unable to pay.

If you were diagnosed with COVID-19, many insurance companies are covering the cost of treatment. However if you were not diagnosed with having the virus, your insurance plan may not apply that level of benefit. If your insurance company has not issued the payment you expected, you may wish to contact the them directly.

If you were diagnosed with COVID-19, many insurance companies are covering the cost of treatment.  However not all insurance plans are required to do so. You may wish to contact your insurance company to ask how the services that you received will be paid.