What to expect for your clinic or urgent care visit

Your health and safety are the top priorities of your health care team, today and every day. Every step possible is being taken to help keep you safe and reduce the spread of COVID-19. Already high standards of care are being enhanced to increase safety. Please review the following information before you come to the clinic or urgent care.

Separate spaces based on your symptoms

We have physically separated patient care areas at Allina Health clinics and urgent cares for patients with COVID-19 symptoms and those without. The symptoms associated with COVID-19 change often, so please visit the your safety during COVID-19 page for an updated list and free online screening.

  • If you have COVID-19 symptoms, you will be guided to one of our locations offering respiratory care.
  • If you do not have COVID-19 symptoms, you will be seen at one of our locations offering non-respiratory care.
  • You may also be seen at a location that cares for all patients. Our Split Care clinics and urgent care locations provide separate check-in and care areas for patients with COVID-19 symptoms and those without.

Visitors

Visitor guidelines have changed because of COVID-19. To protect the health and safety of you and your health care team, you may have only one visitor come with you to the clinic. There are limited exceptions to this guideline. Please review the hospital and clinic visitor guidelines and talk with your health care team if you have any questions or concerns.

IMPORTANT: Do not place masks on children younger than age 2 or anyone who has trouble breathing, or who is unconscious, incapacitated or not able to remove the mask without help.

Cloth masks or face coverings

Please wear a cloth mask or face covering when you come to the clinic. It should:

  • fit snugly but comfortably against the side of your face
  • be secured with ties or ear loops
  • include multiple layers of fabric
  • allow for breathing without restriction.

If you are not able to bring a mask from home, you will be given one to wear.

When you arrive at the clinic

  • You will be greeted when you arrive and asked a few questions to help determine your risk of having COVID-19.
  • All staff will be wearing masks, face shields, half face respirator masks and other personal protective equipment.
  • Hand sanitizer is located at all building entrances to encourage everyone to have good hand hygiene.
  • You and anyone accompanying you will be asked to wear a mask throughout your visit (even if you do not have symptoms).
  • Many changes have been made in the lobby and waiting rooms to practice physical distancing:
    • Floor markers will remind you and other people to stay at least six feet apart while waiting to check in.
    • We have added plexiglass shields or extended spacing between you and check-in staff.
    • Waiting rooms have been rearranged so you will not be in close contact with other people. You may also have the option to wait in your car.
  • Patients with COVID-19 symptoms will be roomed immediately.
  • Our already high standards of cleanliness have been enhanced for your safety. High-touch surfaces and public areas are deep cleaned and disinfected.

During your exam

Your health care team will take special steps to help reduce exposing you and them to the virus.

  • Clinic staff will be wearing masks, face shields, half face respirator masks and other personal protective equipment.
  • Your health care team may communicate with you using a tablet or other electronic device.
  • If you need an interpreter, this service will be offered electronically instead of in person.

When you leave the clinic

  • At the end of your appointment, you will receive an After Visit Summary (AVS). Please be sure you review and understand the information. Please talk with your nurse or doctor if you have any questions or concerns.
  • If you were given a homemade cloth mask and you do not want to keep it, please place it in the designated bin when you leave the clinic.
  • Please sanitize your hands on your way out of the clinic.