What to expect for your clinic or urgent care visit

waiting room toys signYour health and safety are the top priorities of your health care team, today and every day. Every step possible is being taken to help keep you safe and reduce the spread of COVID-19. Already high standards of care are being enhanced to increase safety. Please review the following information before you come to the clinic or urgent care.

Visitors

Visitor guidelines have changed because of COVID-19. To protect the health and safety of you and your health care team, you may have only one visitor come with you to the clinic. There are limited exceptions to this guideline. Please review the hospital and clinic visitor guidelines and talk with your health care team if you have any questions or concerns.

IMPORTANT: Do not place masks on children younger than age 2 or anyone who has trouble breathing, or who is unconscious, incapacitated or not able to remove the mask without help.

Cloth masks or face coverings

Please wear a cloth mask or face covering when you come to the clinic. It should:

  • fit snugly but comfortably against the side of your face
  • be secured with ties or ear loops
  • include multiple layers of fabric
  • allow for breathing without restriction.

If you are not able to bring a mask from home, you will be given one to wear. Masks are required at all times for staff, patients and visitors.

chair seat empty 2When you arrive at the clinic

  • You will be greeted when you arrive and asked a few questions to help determine your risk of having COVID-19.
  • All staff will be wearing masks, face shields, half face respirator masks and other personal protective equipment.
  • Hand sanitizer is located at all building entrances to encourage everyone to have good hand hygiene.
  • You and anyone accompanying you will be asked to wear a mask throughout your visit (even if you do not have symptoms).
  • Many changes have been made in the lobby and waiting rooms to practice physical distancing:
    • Floor markers will remind you and other people to stay at least six feet apart while waiting to check in.
    • We have added Plexiglas shields or extended spacing between you and check-in staff.
    • Waiting rooms have been rearranged so you will not be in close contact with other people. You may also have the option to wait in your car.
  • Patients with COVID-19 symptoms will be roomed immediately.
  • Our already high standards of cleanliness have been enhanced for your safety. High-touch surfaces and public areas are deep cleaned and disinfected.

clean pensDuring your exam

Your health care team will take special steps to help reduce exposing you and them to the virus.

  • Clinic staff will be wearing masks, face shields, half face respirator masks and other personal protective equipment.
  • Your health care team may communicate with you using a tablet or other electronic device.
  • If you need an interpreter, this service will be offered electronically instead of in person.

When you leave the clinic

  • At the end of your appointment, you will receive an After Visit Summary (AVS). Please be sure you review and understand the information. Please talk with your nurse or doctor if you have any questions or concerns.
  • If you were given a homemade cloth mask and you do not want to keep it, please place it in the designated bin when you leave the clinic.
  • Please sanitize your hands on your way out of the clinic.

[SOFT MUSIC PLAYING] Hello. I'm Melissa Showers, clinic manager with Allina Health. We've been receiving a lot of questions about our facilities. To help folks feel more comfortable, I'm excited to share some details about our safe care commitment and the changes we've made to increase your safety and reduce the spread of COVID-19. Before we go inside, let's put on our masks.

Upon arrival, you'll be greeted by a safe care greeter. They'll ask you some questions and be sure you don't have any COVID-19 symptoms. Any patient with COVID-19 symptoms will be isolated immediately and cared for in a separate area.

Because patient safety and well-being are Allina Health's top priorities, all employees will be wearing masks. For your safety and the safety of our staff and other patients, we ask that you wear a mask for your entire visit. We will provide you with a mask if you do not have one.

We have hand sanitizer at all of our entrances. And our staff are using the proper PPE. Clinic staff will be wearing masks or respirators, eye protection, such as face shields or glasses, and other personal protective equipment. The specific equipment they wear is dependent on the role and the location.

Allina's already high standards of cleanliness have been enhanced for your safety. High-touch surfaces in public areas are deep cleaned and disinfected regularly.

You can see that many changes have been made to our welcome area to practice physical distancing. Floor markers will remind you to stay at least six feet apart while waiting for check-in. Plexiglas shields or extended spacing have been added between you and the check-in staff. Seating has been rearranged so you will not be in close contact with other patients. You may also have the option to wait in your car.

We have removed magazines, books, and toys from our welcome area and exam rooms to keep you safe. We made changes to our scheduling to minimize patient wait time and decrease patient delays and overlap.

Let me take you back to our exam room area. Our already high standards of clean have been enhanced for your safety. Rooms and instruments are thoroughly cleaned between patients, following our cleaning procedures and protocols.

As usual, when we enter a room, everyone does proper hand hygiene. Your care team will be wearing masks and other protective equipment, such as face shields, gowns, and gloves. They may communicate with you using your personal electronic device before entering the room.

If you need an interpreter, this service will be offered electronically instead of in-person. Please talk with your nurse or doctor if you have questions or concerns.

Your health and safety are the top priorities of your health care team today and every day. Whether you choose to see us in person or virtually, we are here to care for you.