Your rights and responsibilities with Allina Health’s oncology nurse navigation team

You have rights and responsibilities when you partner with your oncology nurse navigation team. These help give you control of your health care, well-being and recovery.

Allina Health does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex.

Your rights

You have a right to:

• see information about Allina Health, including:
  • programs and services offered
  • staff qualifications
  • contracts Allina Health has with others.
• not participate in oncology nurse navigation services
• leave the program at any time
• know the name of your oncology nurse navigator and others you’re working with
• ask for a different oncology nurse navigator or other team member at any time
• get support from your oncology nurse navigation team members when you and your health care provider make decisions about your health
• get information about all services that are available, even ones that your insurance provider won’t pay for
• talk about all your options with your health care provider(s)
• have full privacy:
  • Your medical and personal information won’t be shared unless you agree to share it.
  • You have the right to know who can see your information outside of Allina Health.
  • You have the right to know how Allina Health protects your privacy, security and confidentiality.
• be treated with courtesy and respect
• have free aids and services to communicate effectively, such as:
  • qualified sign language interpreters
  • written information in other formats (large print, audio, accessible electronic formats, other formats).
• have free language services if your primary language is not English, such as:
  • qualified interpreters
  • information written in other languages.
• make a formal complaint and suggest changes in oncology nurse navigation services without retaliation (being treated differently because of your complaint). We will respond to your complaint within 7 days. Your complaint will be resolved within 30 days.

Your responsibilities

You should:

• ask questions when you hear or read something you don't understand
• follow the plan you and members of your cancer care team made
• tell members of your cancer care team if you cannot follow your plan
• give members of your oncology nurse navigation team information they need to help give care
• tell members of your oncology nurse navigation team or cancer care team if you don’t want this service anymore.

For concerns about your care

• Talk with a member of your oncology nurse navigation team or cancer care team to file a complaint, ask for a change in your oncology nurse navigator team, or share a concern.
• Call the Allina Health Integrity Line at 1-800-472-9301. (You can call without giving your name.)

Source: Allina Health's Patient Education Department, Your Rights and Responsibilities With Allina Health’s Oncology Nurse Navigation Team, can-ah-110059
Reviewed By: Allina Health's Patient Education Department experts
First Published: 1/12/23
Last Reviewed: 6/5/25