You have rights and responsibilities when you partner with your oncology nurse navigation team. Following these will help you take an active role in your health care, well-being and recovery.

Allina Health does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex.

Your Rights

You have a right to:

• see information about Allina Health, including:
  • programs and services offered
  • staff qualifications
  • contracts Allina Health has with others
• ·not participate in oncology nurse navigation services
• decide to leave the program at any time
• know the names of your oncology nurse navigator and other team members you are working with
• request a change in oncology nurse navigator or any other team member at any time
• receive support from your oncology nurse navigation team members when you and your health care provider make decisions about your health
• receive information about all services that are available, even ones that your insurance provider will not pay for
• talk about all of your options with your health care provider(s)
• have full privacy:
  • all medical and personal information will not be shared unless you agree to it
  • know who outside of Allina Health has access to your information
  • know how Allina Health protects your privacy, security and confidentiality
• be treated with courtesy and respect
• have free aids and services to communicate effectively, such as:
  • qualified sign language interpreters
  • written information in other formats (large print, audio, accessible electronic formats, other formats)
• have free language services if your primary language is not English, such as:
  • qualified interpreters
  • information written in other languages.
• make a formal complaint and suggest changes in oncology nurse navigation’s services without fear of being retaliated against. You will receive a response to your complaint within seven days. Your complaint will be resolved within 30 days.

Your Responsibilities

You are responsible to:

• follow the plan you and members of your cancer care team created
• tell members of your cancer care team if you cannot follow your plan
• give members of your oncology nurse navigation team information they need to help provide care
• tell members of your oncology nurse navigation team or cancer care team if you no longer want this service
• ask questions when you hear or read something you do not understand.

For Concerns About Your Care

• Talk with a member of your oncology nurse navigation team or cancer care team.
• Call the Allina Health Integrity Line at 1-800-472-9301. (You can call without giving your name.)

Source: Allina Health's Patient Education Department, Your Rights and Responsibilities With Allina Health’s Oncology Nurse Navigation Team, can-ah-110059
Reviewed By: Allina Health's Patient Education Department experts
First Published: 1/12/23
Last Reviewed: 12/12/22