You have rights and responsibilities when you partner with your oncology nurse navigation team. These help give you control of your health care, well-being and recovery.
Allina Health does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex.
Your rights
You have a right to:
- see information about Allina Health, including:
- programs and services offered
- staff qualifications
- contracts Allina Health has with others.
- not participate in oncology nurse navigation services
- leave the program at any time
- know the name of your oncology nurse navigator and others you’re working with
- ask for a different oncology nurse navigator or other team member at any time
- get support from your oncology nurse navigation team members when you and your health care provider make decisions about your health
- get information about all services that are available, even ones that your insurance provider won’t pay for
- talk about all your options with your health care provider(s)
- have full privacy:
- Your medical and personal information won’t be shared unless you agree to share it.
- You have the right to know who can see your information outside of Allina Health.
- You have the right to know how Allina Health protects your privacy, security and confidentiality.
- be treated with courtesy and respect
- have free aids and services to communicate effectively, such as:
- qualified sign language interpreters
- written information in other formats (large print, audio, accessible electronic formats, other formats).
- have free language services if your primary language is not English, such as:
- qualified interpreters
- information written in other languages.
- make a formal complaint and suggest changes in oncology nurse navigation services without retaliation (being treated differently because of your complaint). We will respond to your complaint within 7 days. Your complaint will be resolved within 30 days.
Your responsibilities
You should:
- ask questions when you hear or read something you don't understand
- follow the plan you and members of your cancer care team made
- tell members of your cancer care team if you cannot follow your plan
- give members of your oncology nurse navigation team information they need to help give care
- tell members of your oncology nurse navigation team or cancer care team if you don’t want this service anymore.
For concerns about your care
- Talk with a member of your oncology nurse navigation team or cancer care team to file a complaint, ask for a change in your oncology nurse navigator team, or share a concern.
- Call the Allina Health Integrity Line at 1-800-472-9301. (You can call without giving your name.)
Source: Allina Health's Patient Education Department, Your Rights and Responsibilities With Allina Health’s Oncology Nurse Navigation Team, can-ah-110059
Reviewed By: Allina Health's Patient Education Department experts
First Published: 1/12/23
Last Reviewed: 6/5/25