The facts about financial support
Allina Health is dedicated to improving the health of the communities we serve. As part of our nonprofit mission, we help thousands of patients each year with financial concerns related to their care.
Learn about our financial assistance programs for patients, including our Partners Care Program.
Statement on policy change
Allina Health remains committed to the creation of the highest quality, affordable and accessible care. Our policy that interrupted the scheduling of non-emergency, outpatient clinic care for patients who do not engage after significant outreach to support the resolution of their medical debt has been extensively reviewed. We have determined there are opportunities to engage our clinical teams and technology differently to provide financial assistance resources for patients who need this support. We will formally transition away from our policy that interrupted the scheduling of non-emergency, outpatient clinic care.
We are grateful to our compassionate team members who work tirelessly to remove barriers to care by assisting patients with financial counseling and programs. We remain proud of our nationally recognized efforts to support patients and communities in proactively addressing key social factors that impact health and look forward to building on our work to support patients.
How to request reinstatement of outpatient care access
Any patient whose non-emergency care has been interrupted may call Allina Health at 612-262-9000 or 1-800-859-5077 to discuss reinstatement. Our team is available 8 a.m. – 4:30 p.m. Monday through Thursday and 9 a.m. – 4:30 p.m. on Friday.
Our commitment to helping patients with the cost of care
We’re proud of our impact in making health care more accessible and affordable across Minnesota and western Wisconsin.
Here are the facts:
315,000
The number of patients we expect to screen in 2023 for health-related social needs, including the need for financial assistance with the costs of care.
22,000
The average number of Allina Health patients who are referred for financial assistance each year. On average, about half of patients referred will receive some form of financial assistance. Those who don’t receive support either don’t qualify or don’t complete the application process.
$200 million
The average annual investment Allina Health makes in community benefit programs. This includes providing charity care to anyone who qualifies. For more information on our community impact, see our annual reports:
175
The number of Allina Health employees whose roles are dedicated to supporting patients with financial assistance and counseling. Hundreds more employees are also trained in financial assistance and counseling.