Allina Health 8.24.23 policy announcement

Allina Health remains committed to the creation of the highest quality, affordable and accessible care. Our policy that interrupted the scheduling of non-emergency, outpatient clinic care for patients who do not engage after significant outreach to support the resolution of their medical debt has been extensively reviewed. We have determined there are opportunities to engage our clinical teams and technology differently to provide financial assistance resources for patients who need this support. We will formally transition away from our policy that interrupted the scheduling of non-emergency, outpatient clinic care. 

We are grateful to our compassionate team members who work tirelessly to remove barriers to care by assisting patients with financial counseling and programs. We remain proud of our nationally recognized efforts to support patients and communities in proactively addressing key social factors that impact health and look forward to building on our work to support patients. 

Allina Health is a nonprofit health care system serving Minnesota and western Wisconsin, dedicated to preventing and treating illness and improving the health of individuals, families, and communities. Through a network of more than 90 clinics, 12 hospital campuses, 13 retail pharmacies, specialty care centers, home care, and emergency medical transportation, Allina Health provides high-quality care from birth through end-of-life.  

At the forefront of Allina Health’s mission are its Institutes, which offer nationally recognized experts and advanced care in key specialties:  

• Allina Health Minneapolis Heart Institute – A leader in cardiovascular innovation, research, and care delivery through clinical trials, publications, and training 4,000+ providers annually, it is consistently rated ‘High Performing’ by U.S. News & World Report.  
• Allina Health Cancer Institute – Providing comprehensive, personalized and innovative oncology care across the full cancer journey, delivered at ten locations – including its three largest hospitals which U.S. News & World Report consistently rates “High Performing” in multiple oncology specialties.  
• Allina Health Neuroscience, Spine and Pain Institute – Offering advanced neurological and spine care, including two nationally accredited stroke centers, innovative focused ultrasound treatment for essential tremor and tremor-dominant Parkinson's and a chronic pain rehabilitation program – one of only two in Minnesota.  

Together, these Institutes exemplify Allina Health’s commitment to clinical excellence, innovation, and compassionate care. Learn more at allinahealth.org and join us on Facebook, X, Instagram and LinkedIn.