How to download VidyoConnect on mobile

Ready to join your virtual visit?

Tip: Log in first before clicking on the sign-in button, if you want to go straight to a list of your upcoming appointments.

Tips for connecting to your virtual visit

  • Wi-Fi works better than cellular connections.
  • Some public Wi-Fi networks may be restricted and not work as well as full Wi-Fi.
  • Make sure you are not streaming audio or video e.g., Spotify, YouTube.

Tips for virtual visit audio

  • Check that your device is not muted and your volume is turned up.
  • Try to use headphones with a microphone—this allows your provider to hear you more clearly and offers you more privacy.

Tips for virtual visit video

  • Try to stabilize your mobile device.
  • Make sure you are in a quiet, well-lit area.

For technical support, call 1-612-262-3087.