How to join a virtual visit on desktop
How to join a virtual visit on desktop
Check your hardware
Directions for joining via mobile are also available.
Step 1 of 5
Go to allinahealth.org and sign in
You'll need an Allina Health account for a virtual visit. If you don't have one, call 1-866-301-66981-866-301-6698 and we can help.
Step 2 of 5
Navigate to “Appointments,” find your virtual visit, and select “View details”
Step 3 of 5
Check in
You may need to complete an eCheck-In. For the best experience, find a quiet area with good lighting.
Step 4 of 5
Join your visit
If you are using a supported browser, your visit will start automatically. Just like an in-person visit, a clinical assistant may meet with you first. Your provider will join you shortly.
Step 5 of 5
Web browser not supported?
If you get this message, you may not be using a supported browser. Use one of the listed browsers, or download the VidyoConnect app to join your visit. Find instructions for downloading the VidyoConnect app.
View and print instructions document (PDF) on how to join a virtual visit on desktop.
Ready to join your virtual visit?
Tip: Log in first before clicking on the sign-in button, if you want to go straight to a list of your upcoming appointments.
Tips for connecting to your virtual visit
- Wi-Fi works better than cellular connections.
- Some public Wi-Fi networks may be restricted and not work as well as full Wi-Fi.
- Make sure you are not streaming audio or video e.g., Spotify, YouTube.
Tips for virtual visit audio
- Check that your device is not muted and your volume is turned up.
- Try to use headphones with a microphone—this allows your provider to hear you more clearly and offers you more privacy.
Tips for virtual visit video
- Try to stabilize your mobile device.
- Make sure you are in a quiet, well lit area.