Frequently asked questions

CK Active - small graphic

To register for classes, programs, and activities:

Go to CK Active

Trouble logging in or registering?  

or call 651-241-3820.

Client account login

Sign in to your online member account to view class and training history, pay for classes, and more.

Employee login

Log into the employee portal to manage your availability and appointments. 

Frequently asked questions

If you or a family member has been a customer/client of Courage Kenny Aquatics & Fitness department or Sports & Recreation department within the last year, you most likely have a "Member Account." For example, if you receive an error message about duplicate information while creating an account, please contact staff at your facility to retrieve your account username and password. This will avoid creating a duplicate account.

If you are returning to the site and have forgotten your password, click on Forgot Password. A temporary password will be emailed to your specified email address on file. Use the temporary password to access your account and create a new password. If you need further assistance, please email or call the Front Desk at, Monday-Friday, 9 a.m. - 4 p.m.: 651-241-3820

Contact information, including telephone numbers and email addresses, can be edited online.

Yes!  If you are completing registration for a family member other than yourself (adult or child), you will need to create a guest profile for each family member you wish to enroll. To do this, enter your personal and contact information. Once completed, click "Add Sub-Member." Repeat process for all additional family members. Once all profiles have been added, click "Next."

If you are already in the system, the front desk staff can attached family members to one account.

Online registration is processed by our registration software. You will create or update your user account, which is only accessible by you. If you don’t know your password, you can request a new one which is generated by the software and not visible to staff. Staff are only able to update information you provide and register you for a class through their own staff user accounts. Staff cannot access your online account.

Payments are processed through a credit card processing vendor to protect our clients’ privacy and security.

You may register in person at any Courage Kenny Rehabilitation Institute Golden Valley, Stillwater or Northland facility office with a cash or check. 

Only sports and recreation classes are registered over the phone – please call at 612-775-2279 to register for a sports and recreation class.  Aquatics and fitness classes and passes must be purchased either online or in person at the facility.

When we have to cancel a class:

Weather-related cancellations

There are times that we have to cancel programs due to the weather. Many of the activities have specific weather policies – please contact the program coordinator for specific information for the activity you are interested in. 

Cancellations due to low enrollment

Classes that do not meet minimum enrollment expectations are cancelled two to three business days before class is scheduled to begin. If we cancel a class due to low enrollment, we will help you find another option or your tuition will be refunded in full. Please help us avoid cancellations: register early!

Pool closures

If the pool closes unexpectedly, no refunds will be issued.

Adult Classes:  If there are two or more closures within your 10-week session, you may come to another class (pending availability).

Learn to Swim Classes: If there are two of more closures within your 10-week session, you will be given a family swim pass. 

When you have to cancel:

If you have to miss two or more times because of a medical reason, a prorated refund or credit will only be issued with a note from your physician. Credit must be used for a program in the same service area as original registration.

We always appreciate knowing in advance if you are unable to attend your specific activity. 

If you find you are unable to attend prior to the class starting, you must cancel 5 or more business days prior to the start of activity and you will receive a full refund.

Ways to Cancel

Aquatics & Fitness activities: 651-241-3337

Metro Sports & Recreation activities: 612-655-2277

Northland Sports & Recreation: 218-726-4834 ext. 1

Call and speak with our friendly staff members Monday-Friday, 7:30 a.m. - 4:30 p.m. You can also leave a message.  If you leave a message, please let us know the participant's name, the activity name, and a phone number where we can reach you if we have questions.

You may also email us at, please include the participant's name, the course name, and a phone number where we can reach you if we have questions.

Your registration is not complete until after you finish the checkout process. If you choose to disconnect before pressing the final checkout button and receiving a completed invoice, your transaction will be automatically deleted.

Class enrollments are not guaranteed until the completion of the checkout process and a receipt has been created. When you submit your registrations, the system will verify all of your selections to confirm that space is still available. If a class or program fills before you checkout, the system will only allow you to register to be on the waitlist. You will not be charged for any classes you are waitlisted on.

You will receive a confirmation email for your class by email. If you need a receipt, print the receipt screen to your local printer after submitting payment. If you don't have a printer, you can view your current registrations and invoices receipts online by logging into your My Account and clicking the Invoice History link.

If a class is full, a spot on the waiting list will be offered. There is no fee to be on the waiting list. If a participant drops a class that space will be offered to the first person on the waiting list.

If a space should become available due to another person canceling or transferring out of the class, you will receive a call from the facility staff. At that time, you can decide whether to take or decline the spot. If we leave a message for you on an answering machine, you must return our call by the end of the next business day or the spot will be given to the next person on the waitlist.

We are not permitted to confirm your present waitlist position via online registration, as positions constantly change due to transfers and cancellations. However, you may register in another class and on the chance your waitlisted class becomes available, you will be contacted to confirm your space. At that time you can request to transfer back to your original preference.

Waivers with original signatures are required at the program site prior to participation.

If you have already been approved for a cost share or scholarship through the Aquatics & Fitness Department or Sports & Recreation Department, you must register through the front desk. Your discount will not be applied to online registrations.