Order supplies or equipment
To order medical supplies or equipment, call 651-628-4800 or 1-800-737-4473 or fax information to 651-628-4715.
Customer guide

This 28-page guide is designed to provide you with information about the equipment and services Allina Health Home Oxygen & Medical Equipment provides.

Customer information guide

Having trouble?
Call 651-628-4800 or 1-800-737-4473 for help and to schedule repairs.
home concentrator 290
We not only deliver medical equipment and supplies to your home, we can teach you how to use and maintain it.

How to order medical supplies and equipment

We accept orders by phone or fax. Insurance benefits will be verified for equipment being ordered.

Our billing department will make every effort to ensure maximum benefits are received. However, if equipment ordered is not covered, you will be notified of your responsibilities.

Information needed to fill order:

  • Patient name, address and phone number
  • Method of payment
  • Delivery date, time and place
  • Item number and equipment description

Information needed to bill insurance:

  • Patient name, address, phone number and date of birth
  • Insurance information
  • Physician information
  • Prescription Rx
  • Diagnosis
  • Delivery date, time and place
  • Item number and equipment description

Shipping and delivery of supplies and equipment

We may deliver your supplies and equipment with our own vehicles and staff, or we may ship your order using a delivery service.

When you call to order routine supplies, please allow two or three business days for delivery.

For urgent needs, we can deliver the same day via our delivery trucks or for a fee by local courier. You or a representative will need to be at home to sign for the delivery.

For oxygen deliveries, we have established routes on specific days. You can help us deliver efficiently by planning your oxygen deliveries for the day our vehicles are in your area.

Of course, if you run low on oxygen or other supplies, we will gladly work with you to take care of your needs.

Ordering additional supplies or equipment

To order additional supplies or equipment, call 651-628-4800. Our staff is available Monday through Friday, from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. An answering service is available 24 hours a day, 7 days a week for emergency needs.

For ease when placing your order, have your delivery slip available, as it includes your account number and the product information from your previous order.

We suggest you keep at least a week supply on hand at all times.

Warranty information

If your equipment has a warranty offered by the manufacturer, we will provide you with a copy. Any warranties provided are honored by the manufacturer of the equipment. We will help you resolve any concerns.

Service and repairs

If you have problems with equipment you are renting from us, call us for troubleshooting assistance or to exchange the equipment.

We also offer repair service for equipment that you own. Please call our main number to schedule the repair.

Upon request, we can provide "loaner" equipment while your equipment is being repaired.

We may submit a claim to your insurance company if you have coverage for the cost of repairs.

Return policy

Certain purchased items may be returned for credit, if approved. The following criteria must be met for a return to be approved:

  • You have a receipt or proof of delivery slip.
  • The item is returned within 10 business days of delivery.
  • The item is in the original packaging, unopened, or if opened, in re-saleable condition.

The following items may not be returned:

  • personal care equipment and supplies (products that come in contact with skin, such as bathroom aids)
  • all CPAP equipment and supplies, with the exception of the rental machine
  • food products
  • opened supplies
  • special orders or non-stock items
  • partial cases of items that are sold by the case

If your return is not approved, the item will be returned to you. For any returns, we reserve the right to charge a restocking fee of $20 or 20 percent, whichever is greater.