Hospitals expanding translation programs

[Minneapolis/St. Paul Business Journal, August 27, 2010] Twin Cities health providers are turning to remote video language interpreting as a way to better meet the needs of a growing number of immigrant patients.

“Typically, when we have a scheduled patient arrival, there will be an in-person interpreter. But with the [emergency department], it could be any time of the day or night, or weekends or holidays. We wanted to improve our speed to provide service,” said Tom Falkowski, director of patient access strategies at Allina, which introduced LAN to seven hospitals since it picked up the service in April. Read more online at Hospitals expanding translation programs - Minneapolis / St. Paul Business Journal (subscription required for full story).