Hospitals try to improve patient experience

[Minneapolis/St. Paul Business Journal, March 05, 2010] Hospital food has a well-deserved bad reputation. It’s often mass produced and delivered according to caregivers’ schedules instead of the patients’ desires.

United Hospital, part of Minneapolis-based Allina Hospitals & Clinics, wanted to do better, so it switched its food vendor to one that would operate on a room-service model. Instead of mass preparing food and delivering trays at times designated by the unit, the new vendor, Gaithersburg, Md.-based Sodexo, prepares meals individually that patients order from a menu. Read the full story at

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