Allina Selects Avatar for Patient Satisfaction Evaluation, Improvement Program

[Allina Newsroom, September 02, 2009] Allina Hospitals & Clinics has selected Avatar International, an industry leader in health care quality improvement services, to partner in a comprehensive patient satisfaction evaluation and service delivery optimization program. “Because patient feedback drives the development of Allina Hospitals & Clinics’ programs and services, as well as annual plans, it was important to select a partner who could effectively capture the voice of the patient,” said Penny Wheeler, MD, Allina Chief Clinical Officer. “Thoughtful listening is not just good business practice, it’s key to our mission of providing exception care to all of our patients.”