Allina Health launches Safe Care Commitment campaign

MINNEAPOLIS (May 14, 2020) — Allina Health is launching a Safe Care Commitment campaign to assure consumers that it is safe to receive the care they need, whenever they need it. Allina Health has taken important steps to ensure people feel safe continuing to address their on-going health care needs. These include:

  • Increasing the capacity for virtual patient care that includes visits with your provider and navigation to safe and appropriate in-person care settings.
  • The creation of respiratory and non-respiratory clinics, as well as creating separation in our urgent cares and emergency departments to protect patients.
  • All patients are greeted by a staff member who is stationed outside of each of our facilities to screen patients and visitors before they enter. If a patient screens positive for symptoms of COVID-19 they are taken to a room vs. waiting in the lobby.
  • Practicing social distancing in all of our lobbies.
  • Requiring everyone to wear a mask:
    • patient-facing staff wears a mask and face shield
    • patients (and visitors) are provided with cloth masks
  • The enhancement of our already rigorous cleaning practices by our dedicated Environmental Services staff.

“Research has shown consumers are delaying seeking care because of fear they may contract COVID-19 at a medical facility. Even their most familiar routines, like going to the doctor, can seem unsettling right now,” said David Slowinske, Allina Health Senior Vice President Operations. “We are here to guide them to the right care options, whether that is virtual or in-person, and protect their safety every step of the way.”

If patients aren’t sure about what kind of care they should seek for their specific health care needs, they can feel confident in the guidance available from the Allina Health Get Care Now web page.

Virtual Care

Patients can schedule a virtual visit to talk to a provider face-to-face using a mobile device and the Allina Health Account app. The cost is the same as a regular office visit depending on your insurance.

Allina Health offers Everyday Online which is just a click away. Our team of providers can treat a variety of common everyday conditions virtually. Just complete a short online interview and we'll send you a diagnosis and treatment plan within one hour.

In-person Care

Safety is our top priority for in-person care in our clinics, urgent cares and emergency departments. We have made changes to keep our staff and patients safe, including physically separating care at Allina Health Clinics and Urgent Cares for patients with COVID-19 symptoms (fever, cough, shortness of breath, headache, unexplained muscle aches, loss of taste/smell, sore throat, or diarrhea) and those without.

If you need in-person care, call your clinic or 1-888-4ALLINA (1-888-425-5462). We will ask about your symptoms and guide you to the best option for your specific needs.

“Allina Health is here to support our patients through their health care journey during the COVID-19 pandemic,” said Slowinske. “We want our patients to be comforted knowing we have taken every precaution to ensure getting the right care is safe for everyone.”

Tim Sielaff, chief medical officer at Allina Health gives a COVID-19 briefing and discusses our Safe Care Commitment:

A link is provided below for our Safe Care Commitment video:

About Allina Health

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A nonprofit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospital campuses, 15 retail pharmacies, and many specialty care centers and specialty medical services, home care, and emergency medical transportation services. Learn more at and join us on Facebook, Twitter and Instagram.