Technical support

For technical assistance, 
call 612-262-1900 or 
1-800-315-4085.

Frequently asked questions

Enterprise Medical Imaging (EMI) Connect and EMI PACS Web

On behalf of the Enterprise Medical Imaging (EMI) team at Allina Health Information Services, we thank you for your interest in EMI PACS Web. Here are answers to common questions about our service.

EMI PACS offers providers remote access to Allina Health X-Ray, MRI, CT, Ultrasound, Cardiovascular and other medical images. With EMI PACS, providers can access Allina Health medical images from home, office or other facilities that are not part of Allina Health.

EMI PACS Remote Access is available to providers who are credentialed to practice at an Allina Health hospital or clinic.

EMI PACS Remote Access is intended for referring physicians and clinicians and is not meant for primary reads.

  • EMI PACS Remote Access: Providers are able to access Allina Health medical images from home, office or other facilities that are not part of Allina Health.
  • LAN-to-LAN: LAN-to-LAN is an alternate means of remotely accessing Allina Health medical images. LAN-to-LAN is a site-to-site configuration which allows clinics who have many EMI PACS users to connect directly to the Allina Health network. Although a LAN-to-LAN connection is a very efficient option for multiple users from one clinic, LAN-to-LAN does not facilitate image viewing anywhere outside the clinic.
  • Virtual Private Network (VPN): VPN is a secure means of accessing the Allina Health network. VPN is limitedly available for those Allina Health physicians who need multiple monitors or who have a clinical need for high-resolution viewing.

Allina Health physicians can:

  • Submit a Desktop Request (DTR), via Allina Health Knowledge Network (AKN) > Tools & Support > Technology Support > ServiceNow.
  • Or, call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085.

Allina Health business partners can:

  • Contact a member of the radiology or cardiovascular management team or contact the physician services representative at your Allina Health hospital or clinic. They will initiate a Desktop Request (DTR) on your behalf.
  •  Or, call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085.

Once you submit your request to become a EMI PACS user, Information Services (IS) will evaluate your request to establish an EMI PACS log-in ID and determine whether you need an RSA token.

Once your request has been processed, you will receive communications about how to access and utilize EMI PACS. These communications will be included in the RSA token packet or sent to you via email.

Like remote access to Excellian, EMI PACS is accessed through Allina Health Remote Applications.

Users must have a high-speed connection and, in most cases, an RSA token to log in to Allina Health Remote Applications.

RSA token An RSA token is a method of second factor authentication.

The RSA token generates an access code every sixty seconds that is used in conjunction with an established Allina Health identification and password to log on to the Allina Health network.

EMI PACS is free. However, the RSA token necessary to log in to Allina Health Remote Applications is $150.

Allina Health provides the initial RSA token at no charge to Allina Health providers and business partners who are credentialed to practice at an Allina Health hospital or clinic. If a customer loses or breaks their RSA token, however, there will be a $150 charge for a replacement token, billed to the customer's employer.

Please call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085.

Please call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085.

Please call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085.

Please call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085 to order a new token.

Your employer will be charged $150 for a replacement token.

The tokens are under warranty and will be replaced free of charge in the event they become defective. 

Please call the Allina Health Information Services (IS) Service Desk at 612-262-1900 or 1-800-315-4085 to report a malfunctioning token.