Accessibility and nondiscrimination

Nondiscrimination in health programs and activities

Affordable Care Act – Section 1557

Allina Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, gender identity or sex. Allina Health does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex. Allina Health:

• provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • qualified sign language interpreters, and
  • written information in other formats (large print, audio, accessible electronic formats, other formats)
• provides free language services to people whose primary language is not English, such as:
  • qualified interpreters, and
  • information written in other languages.

If you need these services, ask a member of your care team.

Filing a grievance

If you believe that Allina Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender identity or sex, you can file a grievance with:

Allina Health Grievance Coordinator
P.O. Box 43
Minneapolis, MN 55440-0043
Phone: 612-262-0900
Fax: 612-262-4370
GrievanceCoordinator@allina.com

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Allina Health Grievance Coordinator can help you.

Filing a civil rights complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Is this site accessible to those with physical impairments?

We are taking steps like these to make allinahealth.org accessible to people with physical impairments:

• Type size and table widths can be adjusted according to the preferences you have set on your Web browser. (The Web Accessibility Initiative offers detailed instructions on how to change text styles or colors in standard browser settings at www.w3.org/WAI/changedesign.)
• A "skip to main content" link at the top of the page helps linear screen reading devices skip over the standard navigation and go straight to the information unique to that page.
• Most images have "alt" tags that describe what the image looks like or what content it has. Images used for layout spacing use an empty string in the alt tag.
• New browser windows are used sparingly. If a new window is used, the user is informed with an alert message, link title attributes, or text on the page.
• Links to PDF (portable document format) documents are identified as PDFs which require Adobe Reader® to view.

If you use a screen reader or other adaptive equipment to access the Internet, please email us about how we can make allinahealth.org easier to use.