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Frequently asked questions



    expand to learn moreHow do I determine if I already have an account?

    expand to learn moreWhat if I forget my password?

    expand to learn moreCan I update/change/renew my account information online?

    expand to learn moreCan I add a family member under the same account?

    expand to learn moreIs online registration secure?

    expand to learn moreWhat if I don't have (or don't want to use) a credit card?

    expand to learn moreCan I register for programs and activities over the phone?

    expand to learn moreWhat is the cancellation and refund policy?

    expand to learn moreI decided to not register for a program. How do I make sure my account hasn't been charged?

    expand to learn moreHow do I know I am enrolled in my selected classes?

    expand to learn moreWill confirmation of my online registrations be emailed or sent via U.S. mail?

    expand to learn moreWhat happens if the class is full?

    expand to learn moreHow will I know if a space becomes available after I have been waitlisted?

    expand to learn moreHow can I find out my position on the waitlist?

    expand to learn moreAre participant waivers still required?

    expand to learn moreWhat if I qualify for a cost share/scholarship?

  • CK Active - small graphic

    To register for classes, programs, and activities:

    Go to CK Active

    How to use CK Active

    Trouble logging in or registering? 
    or call 651-241-3820.

  • Log in links

    Client account login

    Sign in to your online member account to view class and training history, pay for classes, and more.

    Employee login

    Log into the employee portal to manage your availability and appointments.