Patient care help
Allina Health expects all staff members to follow the Allina Health Code of Conduct part of which states:
If you feel we have not lived up to these commitments, we encourage you to contact us.
If you're a clinic patient, please speak with the clinic manager.
Look up your clinic phone number and when you call, ask to speak to the clinic manager.
If you're a hospital patient and have a concern or comment, please speak with the patient representative at your hospital.
Abbott Northwestern Hospital
Cambridge Medical Center
District One Hospital
New Ulm Medical Center
Phillips Eye Institute
River Falls Area Hospital
St. Francis Regional Medical Center
You also have the option to contact
The Joint Commission with a hospital concern via their
Patient Safety Event online form or by emailing the
joint commission. Learn more on
The Joint Commission's Report a Patient Safety Event page.
If you are uncomfortable calling your clinic or hospital, you may contact the integrity line by:
Callers and web reports can remain anonymous. Calls and web reports are not traced or recorded.
To follow up on a web report, you must have your assigned report number.
What is the integrity line and what does it do?
The integrity line is a confidential, 24-hour service that can help address concerns about ethical conduct. A neutral third party operates the service on behalf of Allina Health.
After receiving a call or web report, the integrity line reports the concern to the Allina Health Corporate Compliance Department for appropriate follow-up and resolution.
How do you prevent fraud among your employees and contractors?
We provide detailed information to our employees, contractors and agents regarding federal and state false claims laws, penalties, and non-retaliation protections. We also make sure they know about the Allina Health Compliance Program and its policies for detecting and preventing fraud, waste and abuse.
All Allina Health employees must take annual compliance education. Compliance education is also required for our credentialed providers, vendors, and other workforce members. Requirements include the need to satisfy all federal and state mandated compliance education requirements.
To learn more, access the Centers for Medicare and Medicaid Services' education about fraud, waste and abuse detection and prevention at
Policy: Anti-Fraud Laws and Compliance Program Information (DRA 2005)
You have the right to see information in your health record. Your health record includes your medical history, health insurance information and how to contact you. Download the portions of your health record (MyChart) that are available in your
Allina Health account.
Use your free Allina Health account to submit an electronic request to send a full copy of your health record to:
With your Allina Health account you always have immediate access to select information in your health record including clinic visit summaries and notes, hospital discharge summaries, medicines, test results, immunizations and more. There is no need to submit a request, just
sign in to your account.
Complete and send the appropriate paper form to request and send a copy of your health record to
At Allina Health, we believe in treating people—not patients. That means our care is built around relationships that help us care for the whole you—to help you get back to what matters most.
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