The following article was written about a recent patient
and an employee at Buffalo Hospital
While cleaning a patient's room at Buffalo Hospital, Sandie
Langbehn learned that the patient was wearing a hat due to
extensive hair loss. The patient commented that the hat was really
itchy. Langbehn, an Environmental Services aide, felt that the
patient appeared to be rather miserable as a result. She went on to
tell the patient that she makes soft fleece hats and she would like
to make the patient one to help improve her comfort level. The
patient graciously accepted the offer.
Langbehn went home that evening and told her husband that he
needed to make dinner because she had something very important to
do. The next day, she entered the patient's room carrying not one,
but five different hats so that the patient would have
The patient was delighted that Langbehn had taken the time
and effort to do something so kind for someone she had just briefly
met the day before. It was clear that Langbehn brightened the
patient's day, as her act of kindness was acknowledged by the
patient's family member a couple of days later.
When Langbehn was asked about the act of compassion, she
simply said, "I am not a doctor or a nurse and I realize I am not
able to heal patients in a physical sense, but I know there is
always something I can do for our patients - I can help them heal
their mind and spirit."
The following letter was written by a patient and her
family at Buffalo Hospital
To the staff of Buffalo Hospital Birth Center,
My husband and I wanted to commend your Birth Center staff that
shared our "special" moment with us for a job well done! We would
like to personally recognize Paula, my delivery nurse, Karen, the
baby nurses, and Sharon, Barb, Kathy and Mary to name a few. From
the moment that we walked into your department we were treated with
sincere kindness and warmth. The passion that was exhibited by the
staff was very evident. We weren't treated as if we were just
another number. Our stay at Buffalo Hospital during the birth of
our son will not be forgotten.
The following letter was written by a patient at Buffalo
To the staff of Buffalo Hospital,
So often people think it necessary to complain and mention
shortcomings. My husband and I feel it is just as necessary to
When we recently needed to visit Urgent Care at Buffalo
Hospital we were treated with kindness, empathy and respect. These
professionals gave us confidence in what they were doing and ha a
sense of humor that put us at ease.
We feel fortunate to live in an area that can provide quality
care with a smile.
The following letter was written by the family of a
patient at Buffalo Hospital.
To the staff of Buffalo Hospital,
Many thanks for the kind care which you gave to our father. We
were impressed with each of you who cared for dad--the genuine
compassion, prompt attention and loving care - you are God's angels
of mercy. Thank you.
The following letter was written by a patient after her
stay at Buffalo Hospital.
All members of the Hospital staff -
I had surgery in May and you really made me feel so special.
The following letter was written by a son after his
mother's 12 day stay at Buffalo Hospital as a patient.
My mother, her children and myself have never been treated
better in any other hospital. The staff all over have been so
congenial, friendly, helpful and courteous. I live on the Canadian
border and would drive the 350 miles to Buffalo if I had to be in a
hospital. You all deserve to have that sign in front of the
hospital. You are the "top" hospital in my families' book. Keep up
the good work.
The following letter was sent to Buffalo Hospital after
the birth of a new baby.
To all the Birth Center nurses,
We want to express our warmest thanks for all your care when
our daughter was born. Our memory of the wonderful care that we
received 3 years ago when our son was born played a very
significant part in our decision to have our new daughter delivered
by elective C-section at Buffalo Hospital rather than pursue VBAC
at another hospital. You are all truly exceptional caregivers. We
look forward to seeing you again in about another 3 years.
The following letter was sent to Buffalo Hospital by a
I've said many prayers this past month of my life and one
that I keep repeating is that of great appreciation to have been
cared for at a health care facility so dedicated to what they do.
Buffalo Hospital has truly been blessed with a caring and
compassionate staff. Confidentiality and privacy were of their
concern, as well, and I must say, all was maintained