If you are familiar with the term MyChart, you may also know that it is the online tool that gives you access to select information in your health record. For Allina Health patients, the way to access your (or a loved one’s) health record (MyChart) is through your free Allina Health account.
If you already have a MyChart account with Allina Health, you will need to complete a one-time upgrade to an Allina Health account in order to continue to access your health record online.
Upgrade now, it only takes a couple minutes, and we’ll walk you through it online.
After the one-time upgrade to an Allina Health account, you can access your health record and that of anyone you have proxy access to, by signing in on allinahealth.org or the Allina Health account mobile app for Apple and Android devices.
Learn more about the benefits of an Allina Health account.
You may hear us refer to your Allina Health account as your interactive health record. This is because it allows you to view portions of your health record online, plus allows you to engage and interact with your well-being through appointment scheduling, email messaging, online visits and so much more.
The interactive health record contains select medical information from a patient’s health record, it does not reflect the complete contents of the health record. The information recorded as part of the wellness tools (goal tracking and health score) do not become part of your health record and are not viewable by your provider, clinic or hospital.
Jump to answers about:
Anyone who is at least 18-years-old can sign up for an Allina Health account.
If you are under age 18,
see proxy access information.
If you have visited an Allina Health clinic, hospital, urgent care or emergency department you will have access to features that are part of your interactive health record, such as viewing test results, scheduling appointments and sending emails to your or care team.
No, you must be 18-years-old to sign up for an Allina Health account and have access to your interactive health record.
Technical assistance is available for your Allina Health account by phone at 1-866-301-6698 Monday–Friday, 8 a.m. to 8 p.m.
Your user name must:
Your password must:
Yes. Your account is protected by 32 bit encryption, which means your health information is safe and protected. Access is permitted only to authorized users who have been verified through the activation process.
Yes. There are two ways you can access the health record information found in your account.
The mobile app has limited information from your interactive health record as well as those to whom you have proxy access, including:
You will need to use a web browser to use all features of the account, including requesting health records and managing information recorded in the wellness tools (goal tracking, health score and health care directive).
Proxy access allows you to share your health record or gain access to another person's health record through your Allina Health account. Proxy access is especially helpful if you manage the care of a child or another adult.
When you request proxy access to a child's or adult's interactive health record you'll have the ability to access many of the same online features you do with your own account.
To request access to another adult's health record, complete the
adult proxy form and submit using the address or fax number shown on the form.
Proxy access renewal for an adult's interactive health record is required every five years, as required by Minnesota state law.
Yes. To revoke access take these steps:
There are two ways to request access to a child's interactive health record:
If you are a court appointed legal guardian, you will also need to send a copy of the court order that grants you legal guardian access to the patient's health record.
Parents and guardians have full access to a child's interactive health record through age 12.
On the child's 13th birthday, interactive health record access is limited to:
On the child's 18th birthday, you can no longer access the child's interactive health record.
You can schedule most primary care clinic appointments online with your Allina Health account, whether or not you have seen the provider before (you will be asked this when scheduling).
See the full list of clinic appointments you can schedule online.
If you are having difficulty scheduling appointments with multiple providers or for multiple people (such as two or more children), please call your clinic directly.
Yes, you can schedule an appointment for someone if you have received proxy access to that person’s interactive health record. To schedule an appointment for someone you have
proxy access, you must be in that person’s record to schedule the appointment.
If you do not have proxy access, you can use the Make an appointment button in the header of this page to schedule an office visit, well-child exam or adult physical on behalf of a child or another adult, without an Allina Health account.
Yes. To cancel an appointment sign into your account, scroll to find the appointment section and click cancel appointment on the appropriate appointment.
You can update your contact information under the account settings.
If the message is from Allina Health with one of these addresses, it is a legitimate communication about your Allina Health account or your health:
To ensure you receive Allina Health emails, please add these addresses to your address book, contact list or safe senders list.
You will be sent an email when there is new information about your health in your account. If you are not receiving email, please verify that we have your current email address associated with your account.
To verify your email address:
You may also want to check the settings in your email account to make sure emails from
firstname.lastname@example.org are not being sent to junk mail.
Text notifications are available for some communications about your health. You must sign up for text notifications.
To verify you have signed up for text notifications:
If you are still not receiving text messages, please text “cancel” to 289-21.
When you come to Allina Health for a clinic appointment, your provider makes a record of the visit in your health record. This is viewable to you in you Allina Health account as a visit summary and note:
Sharing this information helps make sure that you and your health care team are always on the same page. It also allows you to review what was discussed and your treatment plan, including changes in your medication, testing, appointments or any referrals needed.
Allina Health patients can see visit summaries and notes from their clinic visits with a primary care, specialty care and mental health provider.
Notes from visits before Feb. 7, 2017 will not be available in your account.
For clinic and urgent care visits, you can read detailed visit notes and follow-up instructions:
All patients have the right to request their full medical record, including provider's notes. To request a copy of your record using your Allina Health account:
If you do not understand the health information in your account, you can:
If you believe the information in your interactive health record is incorrect, please call your provider to discuss your concern or ask your provider to update the information during your next visit.
Lab results for most test are automatically released same day. There are some results that are exceptions and your provider will contact you outside of your Allina Health account with those results.
The test results page defaults to show only test results done at clinic locations. You may need to click the button Show Hospital Results to see all test results.
You may see some test results temporarily appear without provider comments. You will be notified when your provider adds comments that will help you better understand the results.
You can request prescription refills for medications listed in your interactive health record at any
Allina Health Pharmacy.
Refills are generally available within 24 hours. If you need it sooner, please call the pharmacy.
If the prescription does not have a green Request a refill button you are not able to refill this prescription online.
If you have no refills remaining, the green Request a refill button will not appear and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.
If the prescription does not have a green Request a refill button you are not able to refill this prescription online. If you have no refills remaining, the green Request a refill button will not appear and you will need to contact your doctor's office for a prescription renewal,
which may take up to three business days.
Concierge pharmacy prescription deliveries are available for pick up weekdays in Commons room 886 between 2 and 3 p.m. Fillable prescriptions requested before 9 a.m. will be delivered the same day. All others will be delivered on the next weekday, except holidays.
These customizable tools give you resources to help support healthy living. You choose and use the tools most helpful to you in your quest to live the life you want:
The information you record and track using these wellness tools is viewable by only you. The information does not become part of your health record and is not viewable by your provider, clinic or hospital.
After you've completed the health care directive electronically, you will need to: