Allina Health account frequently asked questions

  • What happened to MyChart?

    If you are familiar with the term MyChart, you may also know that it is the online tool that gives you access to select information in your health record. For Allina Health patients, the way to access your (or a loved one’s) health record (MyChart) is through your free Allina Health account.

    If you already have a MyChart account with Allina Health, you will need to complete a one-time upgrade to an Allina Health account in order to continue to access your health record online. 

    Upgrade now, it only takes a couple minutes, and we’ll walk you through it online.

    After the one-time upgrade to an Allina Health account, you can access your health record and that of anyone you have proxy access to, by signing in on allinahealth.org or the Allina Health account mobile app for Apple and Android devices. 

    Learn more about the benefits of an Allina Health account.

    What is an interactive health record?

    You may hear us refer to your Allina Health account as your interactive health record. This is because it allows you to view portions of your health record online, plus allows you to engage and interact with your well-being through appointment scheduling, email messaging, online visits and so much more.

    The interactive health record contains select medical information from a patient’s health record, it does not reflect the complete contents of the health record. The information recorded as part of the wellness tools (goal tracking and health score) do not become part of your health record and are not viewable by your provider, clinic or hospital.

    More questions?

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  • Enrollment

    Who can sign up for an Allina Health account?

    Anyone who is at least 18-years-old can sign up for an Allina Health account.

    If you are under age 18, see proxy access information.

    If you have visited an Allina Health clinic, hospital, urgent care or emergency department you will have access to features that are part of your interactive health record, such as viewing test results, scheduling appointments and sending emails to your or care team.

    Can an emancipated minor have access to their interactive health record?

    No, you must be 18-years-old to sign up for an Allina Health account and have access to your interactive health record.

    How do I sign up for an Allina Health account?

    • In person: Ask a representative to sign you up at your next clinic or hospital visit.
    • Online: Activate your account online by going to account.allinahealth.org and choose create an account.
    • Fax or mail (proxy access only): Complete the child proxy or adult proxy form to request access to a child's or another adult's health record.
  • Technical assistance

    How can I get technical assistance?

    Technical assistance is available for your Allina Health account by phone and by email:

    • Call 1-866-301-6698 to talk live with a support person.
    • Email us at account.support@allina.com and receive a response within two business days. We cannot answer medical questions, make appointments or refill prescriptions by email.

    What are the username and password requirements for an account?

    Your user name must:

    • be between five and 24 characters
    • contain only letters and numbers (no symbols)

    Your password must:

    • be at least 10 characters
    • contain at least one uppercase letter
    • contain one lowercase letter
    • contain one number or symbol
    • be different than your username

    Is the Allina Health account secure?

    Yes. Your account is protected by 32 bit encryption, which means your health information is safe and protected. Access is permitted only to authorized users who have been verified through the activation process.

    Can I access my Allina Health account from a mobile device (tablet, smartphone, etc)?

    Yes. There are two ways you can access the health record information found in your account.

    • Use the web browser on your mobile device to go to allinahealth.org and sign in under My Account.
    • Download the Allina Health account mobile app available on Apple and Android for phones, tablets and watches.  

    What health record information is available in the Allina Health account mobile app?

    The mobile app has limited information from your interactive health record as well as those to whom you have proxy access, including:

    • test results
    • email with your care team
    • online appointment scheduling
    • appointment details and itinerary
    • medications
    • prescription refill requests
    • health reminders
    • health summary, including immunizations and allergies
    • billing summary

    You will need to use a web browser to use all features of the account, including doing an eVisit, requesting health records and managing information recorded in the wellness tools (goal tracking, health score and health care directive).

  • Proxy access: Access to another person's health record

    What is proxy access?

    Proxy access allows you to share your health record or gain access to another person's health record through your Allina Health account. Proxy access is especially helpful if you manage the care of a child or another adult.

    When you request proxy access to a child's or adult's interactive health record you'll have the ability to access many of the same online features you do with your own account.

    How do I get access to another adult's interactive health record?

    To request access to another adult's health record, complete the adult proxy form and submit using the address or fax number shown on the form.

    Proxy access renewal for an adult's interactive health record is required every five years, as required by Minnesota state law.

    Can I revoke proxy access of another adult to my interactive health record?

    Yes. To revoke access take these steps:

    1. Sign in to your account.
    2. Click on Health record (MyChart) from the account links.
    3. Click on the wrench icon.
    4. Under Who can view my record, select the person.
    5. Click Revoke access.

    How do I get access to a child's interactive health record?

    There are two ways to request access to a child's interactive health record:

    1. Complete the child proxy form and submit using the address or fax number shown on the form. A form needs to be completed for each person requesting access. For example, if both parents want access to their child's or children's health record, each parent must complete the child proxy form.
    2. If you already have an Allina Health account with access to your interactive health record you can submit the request online:
      • Sign in to your account.
      • Click on Add someone (proxy).

    If you are a court appointed legal guardian, you will also need to send a copy of the court order that grants you legal guardian access to the patient's health record.

    Can I view all of a child's health record with proxy access?

    Parents and guardians have full access to a child's interactive health record through age 12.

    On the child's 13th birthday, interactive health record access is limited to:

    • scheduling appointments on the child's behalf
    • viewing and printing immunization records
    • receiving health topic alerts

    On the child's 18th birthday, you can no longer access the child's interactive health record.

  • Appointments

    What type of appointments can I schedule online with my account?

    You can schedule most primary care clinic appointments online with your Allina Health account.

    See the full list of clinic appointments you can schedule online. 

    If you are having difficulty scheduling appointments with multiple providers or for multiple people (such as two or more children), please call your clinic directly.

    Can I schedule an appointment for someone other than myself?

    Yes, you can schedule an appointment for someone if you have received proxy access to that person’s interactive health record. To schedule an appointment for someone you have proxy access, you must be in that person’s record to schedule the appointment.

    If you do not have proxy access, you can use the Make an appointment button in the header of this page to schedule an office visit, well-child exam or adult physical on behalf of a child or another adult, without an Allina Health account.

    Can I cancel an appointment using my Allina Health account?

    Yes. To cancel an appointment sign into your account, scroll to find the appointment section and click cancel appointment on the appropriate appointment.

    What is an eVisit?

    An eVisit is like an online medical clinic that provides quick online care for common conditions. You answer a series of questions about your symptoms, then an advance practice clinician reviews the medical information and provides a diagnosis and treatment plan within one hour.

    Learn what symptoms and conditions are eligible for an eVisit.

    • Communication preferences

      Can I update my contact information online?

      You can update your contact information under the account settings.

      1. Sign into your account.
      2. Click on Settings.
      3. In the Personal Information section you can change your email address, street address and phone numbers.
      4. In the Communications Preferences section choose Change my interactive health record communication preferences to add or remove text alerts.

      How do I know if an email I received is from Allina Health (and not phishing)?

      If the message is from Allina Health with one of these addresses, it is a legitimate communication about your Allina Health account or your health:

      To ensure you receive Allina Health emails, please add both addresses to your address book, contact list or safe senders list.

      Why am I not receiving emails alerting me when there is new information in my account?

      You will be sent an email when there is new information about your health in your account. If you are not receiving email, please verify that we have your current email address associated with your account.

      To verify your email address:

      1. Sign into your account.  
      2. Click on Settings.
      3. In the Personal Information section, verify the email address on file.

      You may also want to check the settings in your email account to make sure emails from health.account@allina.com and account.support@allina.com are not being sent to junk mail.

      Why am I not receiving text messages alerting me when there is new information in my account?

      Text notifications are available for some communications about your health. You must sign up for text notifications.

      To verify you have signed up for text notifications:

      1. Sign into your account.
      2. Click on Settings.
      3. In the Communications Preferences section, choose Change my interactive health record communication preferences to add or remove text alerts. 

      If you are still not receiving text messages, please text “cancel” to 289-21.

    • Health information

      What are visit summaries and notes?

      When you come to Allina Health for a clinic appointment, your provider makes a record of the visit in your health record. This is viewable to you in you Allina Health account as a visit summary and note:

      • Visit summary includes your care plan, medication changes and any follow-up instructions discussed during your visit.
      • Notes include information that you share during your visit as well as your provider's thoughts about your diagnosis and treatment.

      Sharing this information helps make sure that you and your health care team are always on the same page. It also allows you to review what was discussed and your treatment plan, including changes in your medication, testing, appointments or any referrals needed.

      Allina Health patients can see visit summaries and notes from their clinic visits with a primary care, specialty care and mental health provider.

      Notes from visits before Feb. 7, 2017 will not be available in your account.

      Where can I read visit notes and follow-up instructions after a visit?

      For clinic and urgent care visits, you can read detailed visit notes and follow-up instructions:

      1. Sign into your account.
      2. Click on Health record (MyChart) from the account links menu.  
      3. Click on Appointments, then Visit summaries & notes.
      4. Choose the date of the desired visit to view the After Visit Summary and provider notes.

      For hospital and emergency department visits, you can read follow-up instructions:

      1. Sign into your account.
      2. Click on Health record (MyChart) from the account links menu.  
      3. Click on Appointments, then Discharge summaries.
      4. Choose the date of the desired visit to view the visit summary.

      Is it possible for me to see my entire health record?

      All patients have the right to request their full medical record, including provider's notes. To request a copy of your record using your Allina Health account:

      1. Sign in to your account
      2. Click on Health record (MyChart) from the account links menu.
      3. Click on Resources.
      4. Click on Request health record.
      5. Complete the required fields.

      What should I do if I don't understand my health information?

      If you do not understand the health information in your account, you can:

      • call your clinic for clarification
      • send a secure medical message to your provider
      • discuss your questions with your provider during your next clinic visit

      What should I do if my health information is incorrect?

      If you believe the information in your interactive health record is incorrect, please call your provider to discuss your concern or ask your provider to update the information during your next visit.

      Why don't I see all of my test results in my account?

      Lab results for most test are automatically released same day.  There are some results that are exceptions and your provider will contact you outside of your Allina Health account with those results.

      The test results page defaults to show only test results done at clinic locations. You may need to click the button Include Hospital Results to see all test results.

      You may see some test results temporarily appear without provider comments. You will be notified when your provider adds comments that will help you better understand the results.

      How do I request a prescription refill?

      You can request prescription refills for medications listed in your interactive health record at any Allina Health Pharmacy.

      1. Sign in to your account.
      2. Scroll to the Medications section.
      3. Click on Refill prescription.
      4. Click on the green Request a refill button next to the prescription you'd like to refill.

      Refills are generally available within 48 hours.

      If the prescription does not have a green Request a refill button you are not able to refill this prescription online.

      If you have no refills remaining, the green Request a refill button will not appear and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.

      How do I request a prescription refill be delivered to me by mail, free of charge?

      You can request prescription refills for medications listed in your interactive health record at any Allina Health Pharmacy.

      1. Sign in to your account.
      2. Scroll to the Medications section.
      3. Click on Refill prescription.
      4. Click on the green Request a refill button next to the prescription you'd like to refill.
      5. Type "mail order" in to the text box on step 1 of 2.

      If the prescription does not have a green Request a refill button you are not able to refill this prescription online. If you have no refills remaining, the green Request a refill button will not appear and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.

      If I am an Allina Health employee, how do I request a prescription refill be delivered using concierge services?

      You can request prescription refills for medications listed in your interactive health record at any Allina Health Pharmacy.

      1. Sign in to your account.
      2. Scroll to the Medications section.
      3. Click on Refill prescription.
      4. Click on the green Request a refill button next to the prescription you'd like to refill.
      5. Type "concierge" in to the text box on step 1 of 2.
      6. Select Allina Health Piper Building Pharmacy in step 2 of 2.

      Concierge pharmacy prescription deliveries are available for pick up weekdays in Commons room 886 between 2 and 3 p.m. Fillable prescriptions requested before 9 a.m. will be delivered the same day. All others will be delivered on the next weekday, except holidays.

      What are the wellness tracking tools in my account?

      These customizable tools give you resources to help support healthy living. You choose and use the tools most helpful to you in your quest to live the life you want:

      • take a quiz to determine your health score
      • set and track health goals
      • create a health care directive

      The information you record and track using these wellness tools is viewable by only you. The information does not become part of your health record and is not viewable by your provider, clinic or hospital.

      How do I get the health care directive I created electronically into my health record and share it with my care circle?

      After you've completed the health care directive electronically, you will need to:

      • print it
      • sign it in front of two witnesses or have it notarized
      • bring the signed/notarized document to your clinic to be scanned into your health record
      • make copies for your health care agent(s), health care provider(s) and members of your care circle or scan and upload it in to your Allina Health account so you can share the electronic link with anyone you choose