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River Falls Area Hospital

Visiting us

River Falls Area Hospital
1629 East Division Street
River Falls, Wisconsin 54022
715-307-6000

River Falls Area Hospital is a 25-minute drive east of the Twin Cities metropolitan area. 

Directions from I-94
From I-94 east, exit south on Hwy 35 to Division Street. Then left on Division.

Campus guide

Welcome to River Falls Area Hospital. Thank you for entrusting us with your care. Our dedicated staff and physicians are committed to providing you with the finest health care available.

Campus floor map of River Falls Area Hospital

We understand that being a hospital patient can be a stressful time for patients and family members. Our goal is to provide you with the highest quality medical care and make your stay as comfortable as possible. We encourage you to ask questions of your physicians and our staff members. Please let us know what we can do for you.

This information directory provides general information about being a patient here. We encourage you to share your comments both when we have met your expectations and when we have failed to meet them. Thank you for choosing River Falls Area Hospital and entrusting us with your care.

General information
Your room
Your bed
Calling your nurse
Telephones
Television
Patient education
Wireless high-speed internet access
Electrical appliances
Emergency plans
Infection control
Latex precautions
Mail and flowers

Partnering with our patients

Health care safety is our priority. We encourage our patients to be active patients in their health care through the use of the "Speak Up" program:

Speak up if you have questions or concerns, and if you do not understand, ask again.

Pay attention to the care you are receiving. Ask questions when you don't understand.

Educate yourself about your diagnosis, medical tests and your plan of care.

Ask a trusted family member or friend to be with you if you are unable to ask questions for yourself.

Know what medications you take.

Use a health care organization that has undergone rigorous on-site evaluations.

Participate in decisions about your treatment. You are the center of your health care team.

Wheelchairs

Wheelchairs are available on all nursing units but getting in and out of them without assistance may be hazardous. Please ask for help from a member of the hospital staff.

Oxygen

Special regulations are in effect in areas where patients are receiving oxygen. Electrically-operated equipment and aerosol products are not permitted in these areas.

Medications

All medications you take while in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedside.

Visiting hours

It is important for you to rest during your hospital stay, but it is also important for you to have the encouragement you receive when friends and relatives come to visit.

We ask that your visitors follow our hospital procedures, which are designed for the comfort and well-being of all our patients.

Out of respect for our patients, recommended visiting hours are 9 a.m. to 8 p.m. Exceptions can be made on a case-by-case basis through the patient's nurse.

If you are a patient in the special care unit, your visitors should contact the nurse in charge of the unit. Hours are arranged individually, depending on the condition of each patient.

General guidelines for visitors

  • People with colds, sore throats or any contagious diseases are encouraged not to visit patients.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests or treatments when the doctor or nurse needs to see the patient.

Waiting areas

Specially designated lounge areas for visitors are located at the end of most patient wings and in the lobby. In addition, a designated surgery consulting waiting room is available for family members of surgery patients.

Going home

MyChart icon

MyChart is the secure way to manage your health care online. View your discharge instructions, patient education and more.
Log in or sign up.

When your doctor decides you are ready to leave the hospital, a discharge order will be written. You may want to make arrangements with a family member or friend to help you when it's time to go home.

Checkout time

Checkout occurs once your physician rounds and discharge paperwork is complete. When you are ready to leave, a member of the hospital staff will escort you to the front entrance and help you into the car.

Personal belongings

Collect all of your belongings and double check closets and drawers. If you have anything stored in a valuables envelope, ask your nurse.

Medications

If your doctor gives you a prescription, it can be filled at your pharmacy.

Discharge planning

Sometimes patients may need additional treatment or care after they are discharged from the hospital. To meet the special need of these patients, River Falls Area Hospital will help patients/families access a skilled nursing unit, home health care and home medical equipment, as needed.

Your doctor and your nurse will give you instructions about post-hospital care. If you have questions about your diet, activities or other matters, please ask.

Understanding and remembering all the information you need to know after being discharged from a hospital can be confusing. MyChart provides online access once you get home to view your hospital visit summary, self-care instructions, equipment needed, signs and symptoms that indicate a worsening in your condition and more.

Patient satisfaction questionnaire

After you leave the hospital you may receive a questionnaire in the mail to complete and return to us. It is very important for us to know if the care you received meets the high standards we have set for ourselves. Your compliments and concerns are gratefully received.