River Falls Area Hospital receives Hospital of Choice Award from the American Alliance for Healthcare Providers
RIVER FALLS, Wisc. 11/17/2010--The American Alliance of Healthcare Providers (AAHCP) announced that River Falls Area Hospital is one of 100 hospitals nationally granted the Hospital of Choice Award for 2010. Up to 400 hospitals annually are considered for this distinctive honor.
The Hospital of Choice awards, established in 2001, were designed by the AAHCP to recognize hospitals that go beyond their walls in pursuit of excellence and quality care – hospitals that have developed a collaborative relationship with physicians and healthcare organizations in the community.
"We are pleased that the American Alliance has recognized the clinical excellence and community commitment of the River Falls Area Hospital" said David R. Miller, president of the hospital. "We are proud of the high quality care that is provided by the dedicated doctors, nurses, and staff to the community members of western Wisconsin."
America's Choice Hospitals for 2010 were selected based on either a rigorous application process or the Association's Secret Shopper Program that evaluated customer service interactions by hospital staff. Interactions included email, voice mail, and or postal mail. The application process judged applicants on the Association's 10-point criteria in Professional Ethics, Standards of Conduct, Patient's Rights, Performance Management, Staff Development, and Communication Systems. "The hospitals selected for this honor must display a remarkable affinity toward quality care, customer satisfaction and community service," explains AAHCP President R. Vincent Parr. "In short, we recognize hospitals that care about all their customers.
About River Falls Area Hospital
River Falls Area Hospital is part of Allina Hospitals & Clinics, a not-for-profit health care system of hospitals, clinics and other patient care services that provides exceptional care to communities throughout Minnesota and western Wisconsin. More information about Allina Hospitals & Clinics facilities, services and jobs can be found online at allina.com.
About the American Alliance of Healthcare Providers
The American Alliance of Healthcare Providers is a non-profit corporation headquartered in Alexandria, Virginia. AAHCP was founded in 1992 as the Eagle Club in Richmond, Virginia, with a group of 32 practitioners and healthcare managers. The Association was established to find practical, effective, and efficient ways to improve patient care in the American healthcare system by building systems of improvement that will help identify, measure, and monitor key indicators necessary for quality healthcare. For more about the American Alliance of Healthcare Providers and the Hospital of Choice Award, go to aahcp.com
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