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For Immediate Release

For more information, contact:
Gloria O'Connell, 612-863-4801


Minneapolis Heart Institute – Baxter pleased with latest Minnesota health scores

BAXTER, Minn. 08/15/2013--Minneapolis Heart Institute® – Baxter ranked number one for cardiology clinics and received the highest composite scores for patient experience overall as noted in results released this week by MN Community Measurement in partnership with the Minnesota Health Department.

Known as the Clinician and Group Surveys – Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS), the results are from more than 230,000 patient-completed surveys on patient experience of care from 651 clinics.

Minneapolis Health Institute - Baxter scored:

  • 79 percent on "getting care when needed" (average: 60 percent)
  • 95 percent on "how well providers communicate" (average: 90 percent)
  • 96 percent for "courteous and helpful office staff" (average: 92 percent)
  • 89 percent for "providers with a most positive rating" (average: 78 percent)

The data is collected as part of Minnesota's Statewide Quality Reporting and Measurement System and is the most comprehensive look at patient experience on a statewide basis in the country. Minnesota's 2008 health reform law set up this system which requires clinics to report their performance on a standard set of quality measures.

"Patients are the reason we are here, and we thank them and our clinic staff for our scores, but we need to continue to strive to improve patient experience," said Timothy Dirks, MD, a cardiologist and one of seven providers at Minneapolis Heart Institute - Baxter.

MDH partners with MN Community Measurement to collect the data, and MN Community Measurement reports results on

About Minneapolis Heart Institute®

Minneapolis Heart Institute® offers cardiology consultation and cardiac diagnostic at clinics in Aitkin, Baxter and Crosby. Part of Allina Health, the Minneapolis Heart Institute® is recognized internationally as one of the world’s leading providers of heart and vascular care. This state-of-the-art facility combines the finest in personalized patient care with sophisticated technology in a unique, family-oriented environment. The Institute’s programs, a number of which are conducted in conjunction with Abbott Northwestern Hospital, address the full range of heart and vascular health needs: prevention, diagnosis, treatment and rehabilitation.

About Allina Health

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 11 hospitals, 15 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Learn more at