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Mercy Hospital

For all emergencies, dial 911.
For more about our emergency services, call

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Emergency Department

Mercy Hospital is equipped to provide emergency medical and trauma services for patients in the Northwest Metro 24 hours a day, 365 days a year. Staffed by board-certified emergency physicians and trauma surgeons, Mercy's Emergency Department includes trauma stabilization rooms, specialized rooms for pediatrics, cardiac, orthopedics and gynecology.

Families of trauma and critical care patients can remain close by in privacy areas.

Mercy works closely with Allina Health Emergency Medical Services, EMS (emergency medical services) and area first responders. A helicopter landing pad allows Mercy to receive emergency patients by air or transport patients on for specialty care, such as to a burn center.

Mercy Hospital earns Level II Trauma Center status

As a Level II Trauma Center, Mercy is always ready to provide life-saving care for patients with severe injuries. Ambulances from throughout the area transport critically injured people directly to Mercy for specialized trauma care. The national designation is awarded by the American College of Surgeons.

ER Express

At Mercy Hospital, ER Express is available for minor illnesses and injuries every day from noon to midnight. A triage nurse is located near the ER entrance to evaluate patients and determine the level of care required (ER Express or traditional emergency care). A registration clerk is stationed with the triage nurse to ensure speedy registration.

ER Express is ideal for treatment of:

  • minor sports injuries and strains
  • earaches ?
  • sore throats ?
  • upper respiratory symptoms, for example, caused by:
    • bronchitis ?
    • pneumonia ?
  • minor lacerations ?
  • minor burns ?
  • urinary tract infections ?

To ensure ongoing care, Mercy's ER Express staff communicate their findings to your regular doctor.

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An earache can be a sharp, dull, or burning pain in one or both ears. The pain may be temporary or constant.

Learn more about earaches in our health library.

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Sore throats

A sore throat is discomfort, pain, or scratchiness in the throat. A sore throat often makes it painful to swallow.

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Bronchitis is inflammation of the main air passages to the lungs. Bronchitis may be short-lived (acute) or chronic, meaning that it lasts a long time and often recurs.

Learn more about bronchitis in our health library.

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Pneumonia is a respiratory condition in which there is inflammation of the lung.

Learn more about pneumonia in our health library.

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Cuts or lacerations

A cut or laceration is an injury that results in a break or opening in the skin. It may be near the surface or deep, smooth or jagged. It may injure deep tissues, such as tendons, muscles, ligaments, nerves, blood vessels, or bone.

Learn more about cuts in our health library.

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Minor burns

First-degree burns affect only the outer layer of the skin. They cause pain, redness, and swelling.

Second-degree (partial thickness) burns affect both the outer and underlying layer of skin. They cause pain, redness, swelling, and blistering.

Learn more about burns in our health library.

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Urinary tract infection

A urinary tract infection, or UTI, is an infection that can happen anywhere along the urinary tract. The urinary tract includes the bladder, kidneys, ureters and urethra.

Learn more about urinary tract infections in our health library.

Accredited Chest Pain Center

Chest pain may signal a serious problem - and at Mercy, we treat all patients with chest pain seriously.

Anyone who has heart attack symptoms is strongly encouraged to come to the Emergency Department for evaluation.

Cardiac specialists are supported by advanced diagnostic technology to provide rapid evaluation, intervention and treatment for chest pain patients.

  • The Society of Chest Pain Centers awarded accreditation to Mercy's Emergency Department, Heart & Vascular Center and emergency medical personnel for their extensive and coordinated effort to reduce deaths from heart disease.
  • Mercy has been named as a 100 Top Hospitals® for Cardiovascular Care by Thompson Reuters for seven consecutive years.
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Heart attack symptoms

Symptoms of a possible heart attack include chest pain and pain that radiates down the shoulder and arm.

Learn about heart attack symptoms in our health library.

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Chest pain

Chest pain is discomfort or pain that you feel anywhere along the front of your body between your neck and upper abdomen. There are many possible causes of chest pain.

Learn more about chest pain in our health library.