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Mercy Hospital

Mental Health

Allina Health Mental Health at Mercy Hospital


Mental Health at Mercy Hospital

Mercy Hospital provides mental health treatment tailored to the needs of the individual. We are dedicated to improving our clients' quality of life by providing the support and tools for successful treatment.

The role of Allina Health Mental Health is to provide early detection and treatment of mental health issues, consultation and education, and coordinated access to services throughout the entire continuum of mental health and substance abuse care.


For more information about Mental Health services at Mercy Hospital call 763-236-7911.

Assessment and referral


Mental Health at Mercy Hospital

For more information about Mental Health services at Mercy Hospital call 763-236-7911.

Assessment and referral staff are available 24 hours a day, 7 days a week at Mercy Hospital for people who:

  • Are experiencing acute emotional distress
  • Feel overwhelmed and don't know where to turn
  • Are losing control to the point of harming themselves or others
  • Need help for chemical dependency or substance abuse issues
  • Need referrals to support groups, outpatient care, community resources, hospitalization or other specialized services

Services include:

  • Telephone assessments to briefly assess a patient's situation and refer him/her to appropriate resources for help
  • Face-to-face assessments in the Emergency Department
  • Facilitation of admissions
  • Referral information
  • Identification of treatment services to best meet the individual's needs
  • Assistance with pre-certification, pre-authorization and clarification of available treatment options

What are assessment and referral services?

Assessment and referral is a hospital-based behavioral health service that responds to mental health or substance abuse crisis. Most services are received in the emergency department but they can also be accessed by phone.

What can you expect?

If you have come to the emergency department for an assessment, you will be taken to a room where you will be assessed by and emergency department nurse and doctor and an assessment and referral clinician (masters degree level mental health professional).

The clinician will meet with you and anyone who has come with you to assess how severe your crisis is and to determine the right level of care for you. Meeting with the clinician does not mean you will need to stay in the hospital.

If a child or adolescent is being assessed, family and/or guardian involvement is important. A parent and/or guardian must stay in the Emergency Department during the assessment process.

How long will assessment take?

The time you stay in the emergency department will vary for each person. Staff members are helping a variety of patients who have a number of medical and behavioral health emergencies. Assessment and referral clinicians often consult with on-call psychiatrists, insurance companies, outpatient providers and other community agencies.

What kind of information will the clinician look for?

You may be asked some of the following questions:

  • What events led up to a visit to the emergency department?
  • Have you recently had a loss or death in your life?
  • Are financial/employment issues a concern?
  • Are there any recent changes in your relationships with loved ones
  • Do you have pending legal issues?
  • Is there a family history of abuse, mental illness or substance abuse?
  • Does someone in your family or someone close to you have a substance abuse problem?
  • How often, and in what quantity, do you use alcohol or other drugs?
  • Are you a danger to yourself?
  • Are you a danger to others?
  • Have you ever been physically, emotionally or sexually abused?
  • Have you had recent changes in appetite, sleep, hygiene, interests or activities, social interactions, energy or sexual interests?
  • What medicines are you taking now?
  • Do you have any major health concerns?

What will happen when the assessment is done?

Once the assessment is done, a plan will be made to help you receive the right level of care. The possibilities include (but are not limited to):

  • Admission to the hospital
  • Transfer to another hospital
  • Return home with a crisis plan in place
  • An outpatient appointment with a behavioral health provider
  • Referral to a day treatment or partial hospital stay program
  • Information about additional resources

It is important to know that even though you may feel overwhelmed with behavioral issues or other conflicts, being admitted to the hospital may not be the best solution. Admission to a hospital is a medical decision made by the emergency department doctor and the on-call psychiatrist. An assessment and referral clinician will talk with you about your options.

Mental Health at Mercy Hospital

For more information about Mental Health services at Mercy Hospital call 763-236-7911.

Full hospitalization for adults

Mercy Hospital's Adult Mental Health Inpatient Unit serves as an intensive inpatient psychiatric setting for adults (ages 18 and older).

All patients have a primary mental health diagnosis and are experiencing an acute exacerbation of psychiatric symptoms that interferes with their ability to carry out activities of daily living. The unit accepts admissions facilitated by Assessment and Referral, direct admissions, medically stabilized transfers from the hospital's medical units and outpatients.

Patients receive around-the-clock care in a hospital setting while learning how to manage their illnesses. The attending psychiatrist directs the care team, which may include psychologists, registered nurses, behavioral health associates, program specialists, and program therapists.

Integrated patient care is accomplished through collaboration with other hospital services, such as pharmacy, nutritional services, laboratory, pastoral care and rehabilitation services.

To contact the Adult Mental Health Inpatient Unit, located on the fifth floor in the east tower of the hospital (5 East), call 763-236-8500.

Adult partial hospital program

Mercy’s Adult Partial Hospital Program offers intensive mental health services for adults. The program is a less restrictive alternative to inpatient care for adults who need more than weekly outpatient therapy. It also assists patients who are ready to transfer from an inpatient unit to home.

Patients receive therapeutic services five days a week during the day, and return home in the evenings and on weekends. Patients attend the Adult Partial Hospital Program an average of two to three weeks. Structured programming and treatment by a psychiatrist and mental health professionals are provided in a safe, comfortable environment.

Participants attend the program from 9 a.m. to 3:30 p.m. Monday through Friday.

A referral is needed for admission to the Adult Partial Hospital Program. Psychiatrists, family practitioners, therapists or county mental health agencies can call 763-236-7861 for information or to arrange an admission.

Adult Mental Health Outpatient Program (AMHOP)

Adult Mental Health Outpatient Program (AMHOP)
3855 Coon Rapids Boulevard
Coon Rapids, MN 55433
763-236-8700

Map and directions


Get directions

The Adult Mental Health Outpatient Program (AMHOP) at Mercy Hospital assists clients in learning to cope with obstacles that they are experiencing in daily life. Flexible scheduling allows gradual transitions back into the community after completing more intensive treatment. The primary goal is to assist adults in overcoming obstacles that interfere with daily living, using assessment, treatment and structure to stabilize and improve their mental health.

The outpatient program offers customized services and flexible scheduling of three hours a day, one to five days a week. The frequency and length of treatment is based on individual needs. Most clients attend one to three times per week for an average of three months.

Most health insurance plans provide reimbursement for outpatient mental health treatment. Hospital staff will confirm eligibility and coverage before the program is started.

Participants are referred to the Adult Mental Health Outpatient Program by psychiatrists, family practitioners, therapists, county agencies, clergy, other hospitals, family members or by self-referral.

Intake appointments are scheduled Monday through Friday by calling 763-236-8700.