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Billing and insurance for home medical supplies and equipment

For your convenience, you can now pay your bill online.

If you have specific billing or insurance questions,
call 651-628-4800 or
1-800-737-4473.

To understand billing for medical equipment and supplies, first you must know whether you are renting your equipment or have purchased it.

In general, we rent equipment that requires regular servicing by a skilled technician. We sell personal care equipment and supplies.

Rental items appear on your delivery ticket with a product code that starts with "RNT."

You may have an option to purchase certain rental items, but we do not operate like a rent-to-own company. If you are interested in purchasing your equipment, please contact us. We will work with you and your insurance company.

For rental items, billing occurs on a month-to-month basis. The equipment rental agreement is between you and Allina Health Home Oxygen & Medical Equipment.

If your insurance covers the rental item, we will bill your insurance for you. However, the rental agreement remains with you, not the insurance company.

Your insurance

We will bill your insurance based on the information we receive at the time of your order. Please notify us immediately of any changes to your insurance.

We encourage you to contact your insurance company for a full understanding of your home medical equipment benefits and coverage criteria for specific items.

Changes in insurance plans may have effects on renting equipment. If you are considering changing insurance, we suggest you ask the future insurance company about coverage for the rental equipment. In some instances, the rental period may change or start over when changing insurance plans.

Health plans and products Allina Health accepts

Your invoice and payment options

An invoice will be mailed to you for your portion of charges, such as co-payments, deductibles and items not covered by insurance. This payment is due upon receipt.

You will be responsible for all outstanding charges under these circumstances:

  • Your insurance company denies payment.
  • Your physician does not complete documentation to support medical necessity as defined by your insurance.
  • Your insurance company does not pay us within 60 days of our billing date.
  • We do not have a contract with your insurance company.
  • Your insurance coverage terminates and we are not notified of new insurance.

Payment options include:

  • Online bill pay with a check, major credit card or debit card
  • MedCredit Financial Services (applications available)

For Medicare customers

If you have questions about your Medicare coverage, call 1-800-MEDICARE (1-800-633-4227).

Allina Health Home Oxygen & Medical Equipment accepts assignment of most Medicare claims. Medicare pays 80 percent of charges, and you are responsible for 20 percent co-payment and deductibles.

If Medicare denies the claim, we will bill you. In some instances, claims will be billed "non-assigned," which means we will bill the retail amount directly to you, with payment due upon receipt. We will process the claim on your behalf, and Medicare will reimburse you for the allowable amount.

Medicare Part B only covers medical equipment or oxygen for use in your home. A skilled nursing home can’t qualify as your "home." During a stay in a skilled nursing home, you will be billed directly for medical equipment that we provide.