Skip to main content

Allina Health Emergency Medical Services

While inside an ambulance, an EMT makes eye contact with patient as she checks her vitals.

April Anderson, emergency medical technician (EMT), reassures a woman experiencing pregnancy complications.

In 2013, our 90+ vehicles responded to 62,000 emergency calls across a 1,600-square-mile area. We also handled around 26,000 non-emergency calls and transfers.

In an emergency, call 911.

For non-emergency medical transportation,
call 651-222-0555.

Allina Health Emergency Medical Services, formerly known as Allina Health Medical Transportation, is one of the region's largest ambulance and medical transport services.

  • We serve more than 100 Minnesota communities, where about 1 million people live.
  • We employ nearly 570 paramedics, emergency medical technicians (EMTs), dispatchers, special transportation drivers, maintenance and administration and support personnel.
  • Our services include priority medical dispatch, 911 pre-arrival instructions, emergency and non-emergency ambulance response, the Greater Minnesota Ride program, wheelchair transport, and Flight Care (in-flight medical kits) program.

Communities we serve

Our primary service area encompasses about 1,200 square miles in the Minneapolis/St. Paul metropolitan area and greater Minnesota.

Click on map for larger view.

We serve a variety of communities within the counties of: Anoka, Brown, Dakota, Hennepin, Isanti, McLeod, Nicollet, Ramsey, Scott, Sherburne, and Wright.

In the news

Glencoe Regional Health Services partners with Allina Health to provide emergency medical services

Allina Health Emergency Medical Services (AHEMS) will operate the Glencoe Regional Health Services (GRHS) ambulance service under a contract that begins July 1, 2014.

The Minnesota Emergency Medical Services Regulatory Board licenses GRHS as an Advanced Life Support (ALS) ambulance service. Under its contract with Allina Health, GRHS will continue to hold its ambulance license, while AHEMS will perform all management duties and be accountable to the GRHS Board of Directors. Learn more.

Improving CPR results

A life-saving difference for sudden cardiac arrest (SCA) victims is whether someone nearby properly performs CPR.

Allina Health recognized with 'Above and Beyond' award

Minnesota Employer Support of the Guard and Reserve recognized Allina Health as an outstanding employer of Minnesota National Guard and Reserve members.

Allina Health hospitals lead in heart attack response time

The Twin Cities is one of the best places to have a heart attack and cardiac arrest, says Charles Lick, MD, medical director, Allina Health Emergency Medical Services.

Allina Health first on national database created to register AEDs

Allina Health Emergency Medical ServicesĀ is the first EMS service in the nation linked to a national program to help cardiac arrest victims.

More EMS news on

Emergency response

In an emergency,
dial 911.

Our status management and priority medical dispatch systems ensure the best-equipped ambulance and best-trained professionals arrive at the scene.

In 2012, we responded to nearly 80,000 emergency calls.

Allina Health Emergency Medical Services crews respond exclusively to medical emergencies at the Minneapolis/St. Paul International Airport.

Emergency ambulance service

Our paramedics and emergency medical technicians respond to emergency calls and handle transfers between health care facilities, 24 hours a day, seven days a week. This requires expertise in airway management, electrocardiograms and other lifesaving methods.

close icon

An electrocardiogram (ECG) is a test that records the electrical activity of the heart.

Learn more about electrocardiograms our health encyclopedia.

911 communications center

Our dispatchers give 911 callers the information they need to handle an emergency medical situation until the ambulance arrives. They can instruct callers on how to deal with choking, sudden cardiac arrest, imminent childbirth and other emergencies. They are certified by the National Academy of Emergency Medical Dispatch.

close icon

Choking is when someone can't breathe because food, a toy, or other object is blocking the airway (throat or windpipe).

Learn about choking first aid in our health encyclopedia.

close icon
Sudden cardiac arrest

Sudden cardiac arrest occurs when a quivering of the heart muscle cause the heart to stop pumping blood through the body.

Learn more about sudden cardiac arrest.

close icon

Childbirth the process a pregnant woman goes through to give birth to her baby.

Learn more in our pregnancy manual.

Mobile communications unit

The Allina Health mobile communications unitĀ brings emergency dispatching out into the field. It is used for pre-scheduled events and responses to emergent incidents where on-site communications and coordination enhances emergency medical service (EMS) operations.

Bringing this technology to the scene has proven very successful. This resource is shared among EMS agencies statewide to assist with natural disasters and other large-scale emergencies.

Non-emergency services

For non-emergency medical transportation,
call 651-222-0555.

Even when it's not an emergency, we make sure people get to the care they need.

Greater Minnesota Van Service

Our van drivers bring residents of Greater Minnesota to and from medical care in the Minneapolis/St. Paul metropolitan area.

As one customer said, "The driver was especially pleasant - a big plus when you're going for your first surgery in 21 years."

Wheelchair service

Our drivers help non-emergency wheelchair discharges from the Allina Health hospitals in the metro area.

Scheduled ambulance service

Traditionally known as basic life support, this service provides ambulance and stretcher transportation for non-emergency patients who are too sick to ride in a wheelchair. Many are hospice or nursing home patients who are living with chronic illness and need qualified personnel to bring them to and from the clinic, hospital or therapy center.

Special events: Standing by in case of an emergency

To arrange this service or to learn more about it, call 651-241-4455 or email

All special event coverage is based on availability.

Medical emergencies can happen in a crowd. That's why you'll find our paramedics and emergency medical technicians on duty at civic events, concerts and sporting events.

Sponsors of events in our primary service area can ask Allina Health Emergency Medical Services to provide medical coverage in any of these ways:

  • Advanced life support golf cart: A paramedic certified in advanced life support will patrol the grounds in a specially equipped golf cart.
  • Basic life support golf cart event: An emergency medical technician certified in basic life support will patrol the grounds in a specially equipped golf cart.
  • Basic life support unit coverage: Two emergency medical technicians will stand by with an ambulance equipped for basic life support.
  • Advanced life support unit coverage: At least one paramedic and one emergency medical technician will stand by with an ambulance equipped for advanced life support.
  • Bike team coverage: A team of emergency medical professionals will circulate throughout the event on bicycles. The team includes at least one paramedic.