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Contact Allina Health Emergency Medical Services
If you have questions, comments or need more information, please call, email or write to us.
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Non-emergency medical transportation
In an emergency, dial 911.
Billing or medical records
If you would like to email questions or comments (unrelated to billing or medical records) to Allina Health Emergency Medical Services, please complete this form.
Allina Health Emergency Medical Service's administrative team
Brian LaCroix, president
LaCroix is a past member of the Minnesota Emergency Medical Service Regulatory Board and current chair of the Hennepin County EMS Council.
Charles Lick, MD, medical director
Throughout 20-year career, Dr. Lick has worked with community, health care and civic organizations to advance the cause of early defibrillation for sudden cardiac arrest. He founded Allina's Heart Safe Communities program, which was designed to increase the survival rate of out-of-hospital cardiac arrests by placing automated external defibrillators in public places.
Paul Satterlee, MD, associate medical director
Dr. Satterlee is an active member of the Minnesota Disaster Medical Assistance Team (DMAT1). He also is medical director of the paramedic program at Century College in White Bear Lake, Minnesota. In May 2008, Governor Tim Pawlenty appointed Dr. Satterlee to the Minnesota EMS Regulatory Board, representing emergency physicians.
Mark Anderson, director of finance
Anderson is helps develop and track statistical measures including transport times, response time reporting and unit hour utilization. He has a bachelor's degree in business administration.
Jeff Czyson, director of operations
He is co-author of the EMS Incident Response Plan and the Minnesota Department of Health CBRNE guideline for EMS and contributed to the creation of the Minnesota School Safety Center and EMS Multi-Agency Coordination Center. During Hurricane Katrina and Rita, Jeff commanded a six-week, 48 person EMS deployment to assist the City of New Orleans.
He is currently serving Metro Region EMS as the Vice Chair of the Technical Operations and Executive Committees.
Chuck Kaufman, director of communications
The Allina Health Emergency Medical Services Communications Center oversees 230 calls per day across a wide geographic area and is recognized as a secondary Public Safety Answering Point (PSAP) by the State of Minnesota.
Susan Long, director of clinical services
In 1997, Long joined Allina Health Emergency Medical Services as an operations manager in our North Metro ambulance operations. She has subsequently provided leadership in ambulance and support services, staffing, education and quality.
Kevin Miller, director of operations and organizational leadership
Miller has served on a variety of industry-related committees and councils. He is vice-chair of the Minnesota EMS Regulatory Board. He earned a bachelor of arts degree in organizational leadership from Bethel University in 2008.
Bill Snoke, director of external affairs
Snoke earned a bachelor of science degree from the Carlson School of Management. He has also been an adjunct professor of public administration at Hamline University and guest lecturer at Hamline University and Century College.