Allina Health

If you have questions, comments or need more information, please call, email or write to us.

Phone numbers

Billing or medical records
612-262-1331 or email contact.center@allina.com

Non-emergency medical transportation
651-222-0555

Administration
651-222-3728

In an emergency, dial 911.

Mailing address

Billing or medical records
Allina Medical Transportation /Allina Commons (MR 10017)
PO Box 43
Minneapolis, MN 55407-1321

Administration office
Allina Medical Transportation
167 Grand Avenue
St. Paul, MN 55102

E-mail

If you would like to email questions or comments (unrelated to billing or medical records) to Allina Medical Transportation, please complete this form.

Allina Medical Transportation's administrative team

Brian LaCroix, president
His 23-year emergency medical services career involves being an emergency medical technician, paramedic, educator, author, CISD peer counselor and manager. He has helped develop state emergency medical services for Minnesota and Wisconsin, as well as extended projects in Nicaragua and France.

LaCroix is a past member of the Minnesota Emergency Medical Service Regulatory Board and current chair of the Hennepin County EMS Council.

Charles Lick, MD, medical director
Dr. Lick is responsible for the care delivered by Allina Medical Transportation personnel. He sets equipment and training standards and service protocols. Dr. Lick also is the medical director for Allina's Buffalo Hospital Emergency Department and an emergency room physician.

Throughout 20-year career, Dr. Lick has worked with community, health care and civic organizations to advance the cause of early defibrillation for sudden cardiac arrest. He founded Allina's Heart Safe Communities program, which was designed to increase the survival rate of out-of-hospital cardiac arrests by placing automated external defibrillators in public places.

Learn more about Heart Safe Communities...

Paul Satterlee, MD, associate medical director
A board-certified emergency physician for eight years, Dr. Satterlee focuses on field support and response, as well as medical research and publishing Allina Medical Transportation's clinical success to both regional and national emergency medical service (EMS) audiences. Dr. Satterlee sees patients in Abbott Northwestern Hospital's emergency department. Previously, he served as North Memorial's associate medical director and practiced in their emergency department.

Dr. Satterlee is an active member of the Minnesota Disaster Medical Assistance Team (DMAT1). He also is medical director of the paramedic program at Century College in White Bear Lake, Minnesota. In May 2008, Governor Tim Pawlenty appointed Dr. Satterlee to the Minnesota EMS Regulatory Board, representing emergency physicians.

Mark Anderson, director of finance
Anderson is responsible for our business office as well as providing information and direction relative to all financial aspects of Allina Medical Transportation operations. This includes capital acquisition, monthly financial reports, cost and revenue analysis.

Anderson is helps develop and track statistical measures including transport times, response time reporting and unit hour utilization. He has a bachelor's degress in business administration.

Chuck Kaufman, director of communications
A certified emergency medical dispatcher for 12 years, Kaufman is responsible for our dispatch center and telecommunications operation. Kaufman began his Allina Medical Transportation career more than 30 years ago as a "rig washer." For several years he worked on the street as an EMT and then moved into the communications centers as a dispatcher. He progressed to lead dispatcher and eventually to director of communications.

The Allina Medical Transportation Communications Center oversees 230 calls per day across a wide geographic area and is recognized as a secondary Public Safety Answering Point (PSAP) by the State of Minnesota.

Kevin Miller, director of operations and organizational leadership
A paramedic for 21 years, Miller leads all Allina Medical Transportation ambulance operations in five geographic service areas with nearly 100 communities and townships and more than 800,000 people. Nearly six years before joining Allina, Miller was Dakota County's emergency medical services director. He also was director of the Campbell Emergency Response Team in Weatherford, Texas, and held ambulance services roles in Fort Worth, Texas.

Miller has served on a variety of industry-related committees and councils. He is vice-chair of the Minnesota EMS Regulatory Board. He earned a bachelor of arts degree in organizational leadership from Bethel University in 2008.

Susan Long, director of clinical services
A paramedic for 24 years, Long oversees quality and safety functions, internal and external education activities.

In 1997, Long joined Allina Medical Transportation as an operations manager in our North Metro ambulance operations. She has subsequently provided leadership in ambulance and support services, staffing, education and quality.

Bill Snoke, director of external affairs
Snoke leads our community and government relations efforts, legislative affairs, business development and strategic planning. Snoke came to Allina in 2003 as director of operations. After 18 months, he assumed his current role. Throughout his 35-year emergency medical services career, Snoke has worked in a wide variety of roles including 25 years as an EMT, volunteer, paid ambulance attendant on basic and advance life support services, planner and other administrative positions.

Snoke earned a bachelor of science degree from the Carlson School of Management. He has also been an adjunct professor of public administration at Hamline University and guest lecturer at Hamline University and Century College.