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Contact Allina Health Emergency Medical Services

If you have questions, comments or need more information, please call, email or write to us.

Phone numbers

Billing or medical records
612-262-1331 or email

Non-emergency medical transportation


In an emergency, dial 911.

Mailing address

Billing or medical records
Allina Health Emergency Medical Services /Allina Commons (MR 10017)
PO Box 43
Minneapolis, MN 55407-1321

Administration office
Allina Health Emergency Medical Services
167 Grand Avenue
St. Paul, MN 55102


If you would like to email questions or comments (unrelated to billing or medical records) to Allina Health Emergency Medical Services, please complete this form.

Allina Health Emergency Medical Service's administrative team

Brian LaCroix Brian LaCroix, president
His 23-year emergency medical services career involves being an emergency medical technician, paramedic, educator, author, CISD peer counselor and manager. He has helped develop state emergency medical services for Minnesota and Wisconsin, as well as extended projects in Nicaragua and France.

LaCroix is a past member of the Minnesota Emergency Medical Service Regulatory Board and current chair of the Hennepin County EMS Council.

Charles LickCharles Lick, MD, medical director
Dr. Lick is responsible for the care delivered by Allina Health Emergency Medical Service's personnel. He sets equipment and training standards and service protocols. Dr. Lick also is the medical director for Allina's Buffalo Hospital Emergency Department and an emergency room physician.

Throughout 20-year career, Dr. Lick has worked with community, health care and civic organizations to advance the cause of early defibrillation for sudden cardiac arrest. He founded Allina's Heart Safe Communities program, which was designed to increase the survival rate of out-of-hospital cardiac arrests by placing automated external defibrillators in public places.

Arrow points to link to Learn more about Heart Safe Communities...

Paul SatterleePaul Satterlee, MD, associate medical director
A board-certified emergency physician for eight years, Dr. Satterlee focuses on field support and response, as well as medical research and publishing Allina Health Emergency Medical Service's clinical success to both regional and national emergency medical service (EMS) audiences. Dr. Satterlee sees patients in Abbott Northwestern Hospital's emergency department. Previously, he served as North Memorial's associate medical director and practiced in their emergency department.

Dr. Satterlee is an active member of the Minnesota Disaster Medical Assistance Team (DMAT1). He also is medical director of the paramedic program at Century College in White Bear Lake, Minnesota. In May 2008, Governor Tim Pawlenty appointed Dr. Satterlee to the Minnesota EMS Regulatory Board, representing emergency physicians.

Mark AndersonMark Anderson, director of finance
Anderson is responsible for our business office as well as providing information and direction relative to all financial aspects of Allina Health Emergency Medical Services' operations. This includes capital acquisition, monthly financial reports, cost and revenue analysis.

Anderson is helps develop and track statistical measures including transport times, response time reporting and unit hour utilization. He has a bachelor's degree in business administration.

Jeff CzysonJeff Czyson, director of operations
Czyson began his Emergency Medical Services career in 1987 and has held several positions including Emergency Medical Technician, EMT-I, Paramedic, Critical Care Paramedic, Field Training Officer, Supervisor, Emergency Preparedness Coordinator and Manager.

He is co-author of the EMS Incident Response Plan and the Minnesota Department of Health CBRNE guideline for EMS and contributed to the creation of the Minnesota School Safety Center and EMS Multi-Agency Coordination Center. During Hurricane Katrina and Rita, Jeff commanded a six-week, 48 person EMS deployment to assist the City of New Orleans.

He is currently serving Metro Region EMS as the Vice Chair of the Technical Operations and Executive Committees.

Chuck KaufmanChuck Kaufman, director of communications
A certified emergency medical dispatcher for 12 years, Kaufman is responsible for our dispatch center and telecommunications operation. Kaufman began his Allina Health Emergency Medical Services career more than 30 years ago as a "rig washer." For several years he worked on the street as an EMT and then moved into the communications centers as a dispatcher. He progressed to lead dispatcher and eventually to director of communications.

The Allina Health Emergency Medical Services Communications Center oversees 230 calls per day across a wide geographic area and is recognized as a secondary Public Safety Answering Point (PSAP) by the State of Minnesota.

Susan LongSusan Long, director of clinical services
A paramedic for 24 years, Long oversees quality and safety functions, internal and external education activities.

In 1997, Long joined Allina Health Emergency Medical Services as an operations manager in our North Metro ambulance operations. She has subsequently provided leadership in ambulance and support services, staffing, education and quality.

Kevin MillerKevin Miller, director of operations and organizational leadership
A paramedic for 21 years, Miller leads all Allina Health Emergency Medical Services ambulance operations in five geographic service areas with nearly 100 communities and townships and more than 800,000 people. Nearly six years before joining Allina, Miller was Dakota County's emergency medical services director. He also was director of the Campbell Emergency Response Team in Weatherford, Texas, and held ambulance services roles in Fort Worth, Texas.

Miller has served on a variety of industry-related committees and councils. He is vice-chair of the Minnesota EMS Regulatory Board. He earned a bachelor of arts degree in organizational leadership from Bethel University in 2008.

William SnokeBill Snoke, director of external affairs
Snoke leads our community and government relations efforts, legislative affairs, business development and strategic planning. Snoke came to Allina in 2003 as director of operations. After 18 months, he assumed his current role. Throughout his 35-year emergency medical services career, Snoke has worked in a wide variety of roles including 25 years as an EMT, volunteer, paid ambulance attendant on basic and advance life support services, planner and other administrative positions.

Snoke earned a bachelor of science degree from the Carlson School of Management. He has also been an adjunct professor of public administration at Hamline University and guest lecturer at Hamline University and Century College.