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Concerns or complaints

Ensuring quality and safe patient care

Rating patient care, safety and satisfaction

How are we doing?
As part of our commitment to provide exceptional care, we regularly report on care improvement and safety efforts. We also survey our patients about the care they received.

Hospital care concerns

Our hospitals are accredited through the Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care.

If you feel the services provided have in any way compromised patient safety or not met accepted quality of care standards, please ask for the patient representative.

Hospital patient representative phone numbers

If you do not feel these concerns have been adequately addressed after contacting a hospital patient representative, please contact the Joint Commission:

  • Call 1-800-994-6610.
  • Write to the Joint Commission's Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.

Clinic care concerns

If you're a clinic patient, please speak with the clinic manager about any quality of care or safety concerns you may have.

If this conversation needs to happen by telephone, please call the clinic's general phone number and ask to speak with the clinic manager.

Use our clinic finder to look up clinic phone numbers.

Doing the right thing

To report a concern to the integrity line

call 1-800-472-9301 or
submit a report at mycompliancereport.com.

Allina Health Code of Conduct

Section 1: Commitments to my relationship with patients and families

  • Patients are at the center of everything I do.
  • I treat everyone who entrusts us with his or her care with dignity and respect.
  • I respect the privacy of patients and families.
  • I keep the patient care environment safe.
  • I manage resources wisely for the benefit of our patients.

In most situations, doing the right thing is second nature. But there may be times when you are not sure what the right thing to do is. Other times, you may question whether someone did the right thing by you.

Allina Health expects all staff members to follow a code of conduct. The code includes a series of commitments to positive relationships with patients and families.

If you feel we have not lived up to those commitments, we encourage you to take these steps:

1. Contact your hospital or clinic about your concern.

If you're a hospital patient, please speak with the patient representative at your hospital.

Hospital patient representative phone numbers

If you're a clinic patient, please speak with the clinic manager. If this conversation needs to happen by telephone, please call the clinic's general phone number and ask to speak with the clinic manager.

Use our clinic finder to look up clinic phone numbers.

2. If you are uncomfortable with the first option, contact the integrity line.

Callers and web reports can remain anonymous. Calls and web reports are not traced or recorded.

To follow up on a web report, you must have your assigned report number.

What is the integrity line and what does it do?

The integrity line is a confidential, 24-hour service that can help address concerns about ethical conduct. A neutral third party operates the service on behalf of Allina Health.

After receiving a call or web report, the integrity line reports the concern to the Allina Health Corporate Compliance Department for appropriate follow-up and resolution.

How do you prevent fraud among your employees and contractors?

Allina Health provides detailed information to its employees, contractors and agents regarding federal and state false claims laws, penalties, and non-retaliation protections, as well as the Allina Health Compliance Program and its policies for detecting and preventing fraud, waste and abuse. Our employees learn about this policy during annual compliance education.

Protecting your privacy

As we care for your health, we learn about you. To protect your privacy, we follow certain rules about handling your health information.

If you think your privacy rights have been violated, or if you disagree with a decision about your rights, please consider these options:

  • You may file a complaint with the Allina Health Corporate Compliance Department by e-mail or by leaving a message at 612-262-4900. You may also submit your compliant in writing and mail it to: Allina Health, Attention: Corporate Compliance, P.O. Box 43, Minneapolis, MN 55440.
  • You also may send a written complaint to the U.S. Department of Health and Human Services – Office of Civil Rights. For more information, go to hhs.gov/ocr/privacy/hipaa/complaints.

Please know you will not be penalized for filing a complaint.

See our privacy and rights section for information about your privacy rights and responsibilities as a patient.

Source: Allina Hospitals & Clinics
Reviewed by: Allina Privacy and Security Compliance
First Published: 04/13/2003
Last Reviewed: 07/31/2009