Patient care concerns

We are committed to providing safe and quality care to all patients served.

If you feel the services provided have in any way compromised patient safety or not met accepted quality of care standards, please contact our patient representative's office at 763-688-7964 so your concerns can be addressed.

Cambridge Medical Center's Joint Commission accreditation

Cambridge Medical Center is accredited through the Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care.

If you do not feel these concerns have been adequately addressed after contacting our patient representative's office, please contact the Joint Commission:

• Call 1-800-994-6610.
• E-mail complaint@jointcommission.org.
• Write to the Joint Commission's Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.

Patient care philosophy

At Cambridge Medical Center, every employee knows that patients are our first priority. Cambridge Medical Center strives to design and deliver medical services that meet our patients' needs in an atmosphere that promotes healing and comfort.

We want to make what can be a stressful situation as comfortable as possible for our patients and their families. We believe it is important to involve and educate patients and their families about their medical condition and treatment options. Our employees are expected to uphold key values of respect, integrity and high-quality service to patients.

Your safety

At Cambridge Medical Center, we are committed to providing the best and safest care possible to you and your family in these and other ways:

• making your safety our top priority
• encouraging open and honest communication
• notifying you of your right to privacy
• advising you on medication safety, making the most of your doctor's visit, and preparing for surgery
• providing helpful information