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Quality & Safety Annual Report
Building a Culture of Excellence and Safety at Buffalo Hospital
2010 was a year of great strides at Buffalo Hospital. Overall quality, patient safety, patient experience and performance improvement outcomes demonstrated a culture dedicated to achieving and sustaining excellence.
Buffalo Hospital is committed to transparency and to meeting the needs and expectations of our patients. Sharing performance results empowers patients, staff, leaders and stakeholders to make informed health care choices. To improve, we have to measure. This report reflects the enormous effort that goes into measurement and serves as a means of conveying the organization’s accomplishments in key areas.
In addition to the information provided in this annual report, the organization realized the following significant accomplishments in 2010:
The quality, safety and service work completed in 2010 serves as a strong foundation for the strategic initiatives which lie ahead in 2011. This work is representative of a comprehensive quality and safety program which encompasses the organization through the efforts of physicians, staff and leaders. As we celebrate our 2010 accomplishments, we also recognize that we need to continually strive to meet the needs of our patients and improve outcomes of care.
Gretchen Frederick, RN,
MA Corey Martin, MD