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Senior leadership team

  • Allina Health Emergency Medical Service's senior leadership team

    Brian LaCroix in uniform Brian LaCroix, president
    His 23-year emergency medical services career involves being an emergency medical technician, paramedic, educator, author, CISD peer counselor and manager. He has helped develop state emergency medical services for Minnesota and Wisconsin, as well as extended projects in Nicaragua and France.

    LaCroix is a past member of the Minnesota Emergency Medical Service Regulatory Board and current chair of the Hennepin County EMS Council.

    Charles LickCharles Lick, MD, medical director
    Dr. Lick is responsible for the care delivered by Allina Health Emergency Medical Service's personnel. He sets equipment and training standards and service protocols.

    Throughout 20-year career, Dr. Lick has worked with community, health care and civic organizations to advance the cause of early defibrillation for sudden cardiac arrest. He founded Allina's Heart Safe Communities program, which was designed to increase the survival rate of out-of-hospital cardiac arrests by placing automated external defibrillators in public places.

    Andrew StevensAndrew Stevens, MD
    Dr. Andrew Stevens assumed the position of Associate Medical Director with Allina Health Emergency Medical Service (AHEMS) in June 2016 and works in partnership with Medical Director Charles Lick, MD.

    Dr. Stevens formerly held positions of Deputy Medical Director for Indianapolis EMS, Indianapolis Fire Department and Wayne Township Fire Department, Assistant Professor of Clinical Emergency Medicine at Indiana University School of Medicine, Deputy Medical Director for the Indianapolis Metropolitan Police S.W.A.T. team, and Medical Director of the Mazda Road to Indy Racing Series and acted as Medical Director of Indiana University paramedic education. He also served as principal investigator for a research project using community paramedics to treat pediatric asthma patients.

    Dr. Stevens grew up in Minnesota and received his B.S. in Biology from the University of Minnesota. He received his medical degree from Creighton University and completed his residency training in Emergency Medicine and fellowship training in out-of-hospital care at Indiana University School of Medicine. 

    Mark AndersonMark Anderson, director of finance    

    Anderson is responsible for all aspects of finance related to operating Allina Health Emergency Medical Services, including capital acquisition, monthly financial reporting, budgeting, forecasting, and cost and revenue analysis. In past work, he was responsible for initial statistical measures of Response Time Reporting, Unit Hour Utilization, and transport time analysis. Anderson takes great pride in working as a servant-leader for the many men and women on staff that provide medical care to those in need. He holds a bachelor of Business Administration degree in Economics and plays fiddle and mandolin in his free time.

    Jeff CzysonJeff Czyson, director of operations  

    Jeff began his EMS career in 1987 and held multiple positions as both a clinician and educator before entering leadership in 1999. His career has been highlighted by relationship-building and collaborative efforts yielding the EMS Incident Response Plan, the Minnesota Department of Health CBRNE guideline for EMS, the creation of the Minnesota School Safety Center and the EMS Multi-Agency Coordination Center to name a few. Jeff is a certified Emergency Manager in Minnesota and during Hurricane Katrina and Rita commanded a six-week, 48 person EMS deployment to assist the City of New Orleans. He led the creation and implementation of several response plans including an EMS-Hospital Radiological response plan which received the Governor's Private Partner Award.

    In his current role, Jeff is responsible for ambulance service in portions of Anoka, Hennepin, Ramsey, Sherburne, Isanti, Wright, Scott and Dakota County. Jeff has a Baccalaureate Degree in Organizational Leadership and serves on several EMS committees and boards at various levels.

    Chuck KaufmanChuck Kaufman, director of communications
    A certified emergency medical dispatcher for 12 years, Kaufman is responsible for our dispatch center and telecommunications operation. Kaufman began his Allina Health Emergency Medical Services career more than 30 years ago as a "rig washer." For several years he worked on the street as an EMT and then moved into the communications centers as a dispatcher. He progressed to lead dispatcher and eventually to director of communications.

    The Allina Health Emergency Medical Services Communications Center oversees 230 calls per day across a wide geographic area and is recognized as a secondary Public Safety Answering Point (PSAP) by the State of Minnesota.

    Russ MyersRuss Myers, EMS chaplain
    The EMS chaplain provides support to employees and works in an environment of coming face to face with the hard realities of human suffering, ranging from chronic, low-level distress to potentially traumatic events. This support is nurtured by ride-alongs, sit-alongs, outreach, follow-ups and conversation with EMTs, paramedics, dispatchers, special transportation drivers, VSTs, leaders and support staff.

    Myers has been an Allina Health chaplain for 22 years and is board certified by the Association of Professional Chaplains. He is co-author of " EMS Chaplains Provide Spiritual Support for Providers & Staff" (JEMS, Sept. 2013) and was featured in " Lending a layer of support" (Journal of Emergency Dispatch, Nov/Dec 2015).

    Kevin MillerKevin Miller, deputy chief
    A paramedic for 21 years, Miller leads all Allina Health Emergency Medical Services ambulance operations in five geographic service areas with nearly 100 communities and townships and more than 800,000 people. Nearly six years before joining Allina, Miller was Dakota County's emergency medical services director. He also was director of the Campbell Emergency Response Team in Weatherford, Texas, and held ambulance services roles in Fort Worth, Texas.

    Miller has served on a variety of industry-related committees and councils. He is vice-chair of the Minnesota EMS Regulatory Board. He earned a bachelor of arts degree in organizational leadership from Bethel University in 2008.

    Susan LongSusan Long, director of clinical services
    A paramedic for 30 years, Long oversees quality and safety functions, internal and external education activities.

    In 1997, Long joined Allina Health Emergency Medical Services as an operations manager in our North Metro ambulance operations. She has subsequently provided leadership in ambulance and support services, staffing, education and quality.


    William SnokeBill Snoke, director of external affairs
    Snoke leads our community and government relations efforts, legislative affairs, business development and strategic planning. Snoke came to Allina in 2003 as director of operations. After 18 months, he assumed his current role. Throughout his 35-year emergency medical services career, Snoke has worked in a wide variety of roles including 25 years as an EMT, volunteer, paid ambulance attendant on basic and advance life support services, planner and other administrative positions.

    Snoke earned a bachelor of science degree from the Carlson School of Management. He has also been an adjunct professor of public administration at Hamline University and guest lecturer at Hamline University and Century College.


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