Send a medical message, make an e-Visit and refill prescriptions with MyChart.
The next time you have a non-urgent question, just email your clinic or care team:
A medical message can be used for:
An e-Visit is an online medical visit that offers a convenient way to treat a variety of common symptoms from the comfort of your home or office.
An e-Visit is an online exchange of medical information between a patient and a health care provider where the provider gives the patient medical advice.
An e-Visit can be used for non-urgent symptoms instead of calling your clinic or scheduling an appointment. You will be asked to complete an online form about your symptoms that will give the health care provider information he or she needs to treat you.
It is important to remember that e-Visits are not for emergencies, urgent conditions or questions that need a quick answer. If you have a medical emergency, call 911.
Allina Health offers e-Visits for these symptoms:
The provider can only address one of the symptoms in this list per e-Visit. If your symptoms are not on the above list, you will need to schedule an appointment at your clinic.
An e-Visit is not available if you had an office visit or an e-Visit for the same diagnosis within seven days. In those cases, you will need to schedule an appointment with your clinic.
The provider will respond with a diagnosis and treatment plan within one hour, 7 a.m. to 9 p.m. seven days a week. Requests submitted after 9 p.m. will be handled in the order received, starting at 7 a.m.
Please call your clinic if your symptoms worsen. If you have a medical emergency, call 911.
E-Visits are available to adult patients for their own health care. Adults who have access to the MyChart record for another adult may request an e-Visit for them.
An e-Visit is not available for patients under 18 years of age.
The full details of the e-Visit will be recorded in the patient's electronic health record and sent securely to the patient's provider or care team. Some information about the e-Visit will be available in MyChart.
Allina Health takes precautions to ensure that your e-Visit is secure and to maintain the confidentiality of your information.
Allina Health charges $35 for an e-Visit and will submit the e-Visit as a claim to your insurance carrier.
You are responsible for any co-pays, co-insurance and deductibles associated with your health insurance policy.
If your insurance does not cover this service or you do not have health care insurance, you will be responsible for the entire fee for the e-Visit.
Please note that an e-Visit is not a covered service for Medicare or Medicaid, so if this is your only insurance you will be billed for the entire fee at the end of the e-Visit.
If you have any questions about e-Visit coverage please contact your health care insurance provider directly.
MyChart lets you conveniently request a prescription refill online from
To have your Allina Health Pharmacy
prescription refill mailed directly to your home, at no additional charge:
To have your Allina Health Pharmacy prescription refill delivered to The Commons at no additional charge:
Concierge pharmacy prescription deliveries are available for pick up in room 886 between 2 and 3 p.m. Fillable prescriptions requested before 9 a.m. will be delivered the same day. All others will be delivered on the next weekday. Any questions? Call Allina Health Midtown Pharmacy at 612-863-4190 or internal phone extension 3-4190.
The Allina Health Pharmacy offers free mail delivery or pick-up in the Twin Cities and Greater Minnesota.
to Family Health Manager