Send a secure email to your clinic or care team.
You can use medical
messaging, instead of a phone call, when you
have a question. You can send a secure
email to your clinic or care team using your Allina Health account 24 hours a day, 7 days a week. Your message—and
the answer—are kept on file as part of your personal electronic health
A medical message can be used for:a follow-up question from an office visit or e-Visit within the last seven daysa request for a referral, a form or your recordsending results of your home monitoringquestions about medicines (not a refill request) or test results. This includes INR (international normalized ratio) test results related to taking anticoagulation medicine like warfarin (Coumadin®).other non-urgent question for your health care provider or care team
A medical message can be used for:
Many of the medical messages are answered by the clinic staff. Your provider will be consulted, if necessary, to answer your question.
You can expect a response to your message within four hours, Monday through Friday, 8 a.m. to 4:30 p.m., except holidays or when your clinic is closed.
No. Medical messaging is a free service provided by Allina Health.
Allina Health offers you an online account to help you take care of your health when it is most convenient for you.
In order for you to keep access to online health features and your interactive health record, you will need to upgrade MyChart to My
Account by Tuesday, March 7.
After March, 7 the only way to access your interactive health record will be by upgrading to My Account.
Upgrade to My Account by March 7, to keep access to your interactive health record (MyChart).
Please do not use MyChart to send messages requiring urgent attention.